How To Fix HRPAYBR99798 - Internal error occurred (see detail)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYBR99 - Payroll General Messages

• Message number: 798

• Message text: Internal error occurred (see detail)

What causes this issue?

This functionality caused an unknown error.

System Response

The functionality cannot be run.

How to fix this error?

Contact SAP subsidiary for additional information about this
functionality.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYBR99798 - Internal error occurred (see detail) ?

  The SAP error message HRPAYBR99798, which indicates that an "Internal error occurred (see detail)," is typically associated with issues in the Brazilian payroll processing module. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the payroll calculation logic.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the payroll configuration can lead to internal errors. This includes issues with wage types, infotypes, or payroll schemas.
  Data Inconsistencies: Missing or incorrect employee data, such as infotype records (e.g., personal data, payroll data) can trigger this error.
  Custom Code: If there are custom enhancements or modifications in the payroll process, they may not be functioning correctly, leading to internal errors.
  System Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  
  Solutions:
  
  Check the Detailed Log: The error message usually comes with a detailed log. Review the log to identify the specific issue causing the error. This can provide insights into which part of the payroll process is failing.
  Review Configuration: Ensure that all payroll-related configurations are set up correctly. This includes checking wage types, payroll schemas, and any custom configurations.
  Validate Employee Data: Check the employee records for any missing or incorrect information. Ensure that all necessary infotypes are filled out correctly.
  Debugging: If you have access to the ABAP debugger, you can analyze the payroll processing logic to identify where the error occurs.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be known issues and fixes provided by SAP.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP Support for assistance. Provide them with the error details and any logs you have collected.
  
  Related Information:
  
  SAP Notes: Regularly check for updates or patches related to the Brazilian payroll module. SAP frequently releases notes that address known issues.
  Documentation: Review the official SAP documentation for the Brazilian payroll module to ensure compliance with local regulations and correct configuration.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  By following these steps, you should be able to diagnose and resolve the HRPAYBR99798 error effectively.