How To Fix HRPAY99RU_RMS_DL021 - Failed to update document data in the RMS database

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAY99RU_RMS_DL - Messages for Document Processing Level (international part)

• Message number: 021

• Message text: Failed to update document data in the RMS database

What causes this issue?

Internal error occured. The system failed to perform the update of
<DS:GLOS.5CF3FCDB46F61ED681B06A6E7E1E0550>logical document</> data in
the <DS:GLOS.5CF3FCDB46F61ED681B30D9E90C5CC4F>RMS</> database.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Ask your system administrator to provide information about the error to
SAP Support.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAY99RU_RMS_DL021 - Failed to update document data in the RMS database ?

  The SAP error message HRPAY99RU_RMS_DL021 indicates that there was a failure in updating document data in the RMS (Resource Management System) database. This error can occur in various contexts, particularly in HR (Human Resources) payroll processes.
  Possible Causes:
  
  Database Connection Issues: There may be connectivity problems between the SAP application and the RMS database.
  Data Integrity Issues: The data being sent to the RMS database may not meet the required format or constraints, leading to a failure in the update process.
  Authorization Problems: The user or process attempting to perform the update may not have the necessary permissions to modify the data in the RMS database.
  RMS Configuration Issues: There may be misconfigurations in the RMS settings or parameters that prevent successful updates.
  System Performance Issues: High load on the system or database could lead to timeouts or failures in processing requests.
  
  Solutions:
  
  Check Database Connectivity: Ensure that the connection to the RMS database is stable and functioning correctly. You can test the connection using relevant tools or transaction codes in SAP.
  Validate Data: Review the data being sent to the RMS database for any inconsistencies or violations of data integrity rules. Ensure that all required fields are populated correctly.
  Review Authorizations: Check the user roles and authorizations to ensure that the user or process has the necessary permissions to perform updates in the RMS database.
  Examine RMS Configuration: Review the configuration settings of the RMS to ensure they are set up correctly. This may involve checking parameters related to document updates.
  Monitor System Performance: Check for any performance issues on the SAP system or the database. If the system is under heavy load, consider optimizing performance or scheduling updates during off-peak hours.
  Consult Logs: Look into the application logs or RMS logs for more detailed error messages that can provide insights into the specific cause of the failure.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Review the official SAP documentation for the RMS module to understand the expected behavior and requirements for document updates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation and resolution.