How To Fix HRPAY99OC389 - Error when starting control for the payments to be reversed

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAY99OC - International payroll accounting, off-cycle

• Message number: 389

• Message text: Error when starting control for the payments to be reversed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAY99OC389 - Error when starting control for the payments to be reversed ?

  The SAP error message HRPAY99OC389 typically occurs in the context of payroll processing, specifically when attempting to reverse payments. This error indicates that there is an issue with the control for the payments that are to be reversed. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Payment Data: The payment data that is being referenced for reversal may be incorrect or incomplete.
  Missing Configuration: There may be missing configuration settings in the payroll module that are required for processing reversals.
  Authorization Issues: The user attempting to perform the reversal may not have the necessary authorizations to execute the transaction.
  System Errors: There could be underlying system errors or inconsistencies in the payroll data that need to be addressed.
  Lock Entries: The payroll run may be locked or in a state that prevents reversals from being processed.
  
  Solutions:
  
  Check Payment Data: Verify the payment data that you are trying to reverse. Ensure that all necessary fields are filled out correctly and that the data is complete.
  Review Configuration: Check the payroll configuration settings in the SAP system to ensure that all necessary parameters for payment reversals are correctly set up.
  User Authorizations: Ensure that the user has the appropriate authorizations to perform payment reversals. This may involve checking roles and permissions in the SAP system.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Unlock Payroll Runs: If the payroll run is locked, you may need to unlock it or wait until the lock is released before attempting the reversal again.
  Consult Documentation: Refer to SAP documentation or notes related to payroll processing and payment reversals for any specific guidance or troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PC00_MXX_CALC (for payroll calculation) and PC00_MXX_CEDT (for payment data) to help troubleshoot the issue.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the HRPAY99OC389 error and implement a solution to resolve it.