How To Fix HRPAY99OC387 - Internal error when creating the control for payroll result

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAY99OC - International payroll accounting, off-cycle

• Message number: 387

• Message text: Internal error when creating the control for payroll result

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAY99OC387 - Internal error when creating the control for payroll result ?

  The SAP error message HRPAY99OC387, which indicates an "Internal error when creating the control for payroll result," typically arises during the payroll processing in the SAP Human Capital Management (HCM) module. This error can be caused by various factors, including configuration issues, data inconsistencies, or problems with the payroll schema.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the payroll configuration can lead to this error. This includes issues with the payroll schema, rules, or control records.
  Data Inconsistencies: Missing or incorrect master data (e.g., employee records, infotypes) can cause the payroll process to fail.
  Custom Code: If there are custom enhancements or modifications in the payroll process, they might be causing the internal error.
  System Bugs: Occasionally, this error can be due to bugs in the SAP system or specific patches that have not been applied.
  
  Solutions:
  
  Check Configuration: Review the payroll configuration settings in the SAP system. Ensure that the payroll schema and rules are correctly set up.
  Validate Master Data: Check the employee master data for any inconsistencies or missing information. Ensure that all required infotypes are correctly filled out.
  Review Custom Code: If there are any custom enhancements, review the code to ensure it is functioning correctly and not causing the error.
  Check Logs: Use transaction codes like SLG1 (Application Log) to check for detailed error logs that can provide more context about the issue.
  Run Payroll in Debug Mode: If you have access, running the payroll process in debug mode can help identify the exact point of failure.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. Applying the latest patches or updates may resolve the issue.
  Consult SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PC00_MXX_CALC (for payroll calculation) and PC00_MXX_CEDT (for payroll results).
  Documentation: Review SAP documentation related to payroll processing and error handling in the HCM module.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the HRPAY99OC387 error in your SAP system.