How To Fix HRPAY99OC383 - Internal error when creating the control for advance payments

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAY99OC - International payroll accounting, off-cycle

• Message number: 383

• Message text: Internal error when creating the control for advance payments

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAY99OC383 - Internal error when creating the control for advance payments ?

  The SAP error message HRPAY99OC383, which indicates an "Internal error when creating the control for advance payments," typically arises in the context of payroll processing, particularly when dealing with advance payments in the Human Resources (HR) module. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Configuration Issues: There may be incorrect or incomplete configuration settings in the payroll schema or in the advance payment processing settings.
  Data Inconsistencies: Inconsistent or missing data in the employee master records or payroll results can lead to this error.
  Program Errors: There could be bugs or issues in the custom code or standard SAP programs that handle advance payments.
  Authorization Issues: Lack of proper authorizations for the user executing the payroll run can also trigger internal errors.
  System Performance: If the system is under heavy load or if there are performance issues, it may lead to unexpected errors during processing.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to payroll and advance payments. Ensure that all necessary settings are correctly defined in the payroll schema and related infotypes.
  Data Validation: Validate the employee master data and payroll results for any inconsistencies or missing information. Correct any discrepancies found.
  Debugging: If you have access to the ABAP development environment, you can debug the program that is generating the error to identify the root cause. Look for any specific error messages in the dump analysis (transaction ST22).
  Review Authorizations: Ensure that the user executing the payroll run has the necessary authorizations to perform the action.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  System Performance: Monitor system performance and check for any background jobs that may be affecting the payroll processing. Consider running the payroll process during off-peak hours.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PC00_MXX_CALC (Payroll Calculation), and others that may help in troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to payroll processing and advance payments for any specific guidelines or best practices.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP support team or consult with an SAP expert for further assistance.