How To Fix HRPADUN_GEN232 - Case number already in use.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPADUN_GEN - Messages for UN Developement

• Message number: 232

• Message text: Case number already in use.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPADUN_GEN232 - Case number already in use. ?

  The SAP error message HRPADUN_GEN232, which states "Case number already in use," typically occurs in the context of HR (Human Resources) processes, particularly when dealing with case management in SAP SuccessFactors or SAP HCM (Human Capital Management). This error indicates that the case number you are trying to use for a new case or transaction is already associated with an existing case.
  Cause:
  
  Duplicate Case Number: The most common cause is that the case number you are trying to create or reference is already in use for another case.
  System Configuration: There may be system settings or configurations that prevent the reuse of case numbers.
  Data Entry Error: A user might have mistakenly entered a case number that is already assigned to another case.
  
  Solution:
  
  Check Existing Cases: Verify if the case number you are trying to use is already assigned to an existing case. You can do this by searching for the case number in the case management module.
  Use a Different Case Number: If the case number is indeed in use, you will need to create a new case with a unique case number.
  Review System Configuration: If you believe this is an error, check the system configuration settings related to case management to see if there are any restrictions on case number usage.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on case management and error handling.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or SAP customer support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Permissions: Ensure that the user has the necessary permissions to create or manage cases in the system.
  System Logs: Review system logs for any additional error messages or warnings that might provide more context about the issue.
  Training and Documentation: Ensure that users are trained on the correct procedures for case management to minimize the risk of errors.
  
  By following these steps, you should be able to resolve the HRPADUN_GEN232 error and continue with your HR processes in SAP.