How To Fix HRPADQA311 - Passport number of the selected family member does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPADQA - Message Class PB QA

• Message number: 311

• Message text: Passport number of the selected family member does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPADQA311 - Passport number of the selected family member does not exist ?

  The SAP error message HRPADQA311, which states "Passport number of the selected family member does not exist," typically occurs in the context of managing employee data, particularly in the area of family member information within the Human Resources module. This error indicates that the system is unable to find a valid passport number for the family member you are trying to reference or update.
  Cause:
  
  Missing Data: The family member's passport number has not been entered into the system.
  Incorrect Data Entry: The passport number may have been entered incorrectly, leading to a mismatch.
  Data Deletion: The passport number may have been deleted or not saved properly in the system.
  Configuration Issues: There may be issues with the configuration of the HR module that affects how family member data is processed.
  
  Solution:
  
  Check Data Entry: Verify that the passport number for the family member is correctly entered in the system. Ensure there are no typos or formatting issues.
  Enter Missing Data: If the passport number is indeed missing, you will need to enter it. Navigate to the relevant infotype (e.g., Infotype 0021 for family member data) and add the passport number.
  Review Family Member Records: Ensure that the family member is correctly linked to the employee record and that all required fields are filled out.
  Consult with HR Admin: If you do not have the necessary permissions to make changes, contact your HR administrator or the person responsible for maintaining employee records.
  Check Configuration: If the issue persists, it may be necessary to check the configuration settings in the SAP HR module to ensure that everything is set up correctly.
  
  Related Information:
  
  Infotypes: Familiarize yourself with the relevant infotypes in SAP HR, such as Infotype 0021 (Family Member/Dependents) and Infotype 0002 (Personal Data).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Permissions: Ensure that you have the appropriate permissions to view and edit family member data.
  Documentation: Refer to SAP documentation or user manuals for guidance on managing family member data and handling errors.
  
  If the problem continues after following these steps, it may be beneficial to escalate the issue to your IT support team or SAP support for further investigation.