How To Fix HRPADKW017 - Ticket rate for employees is 0

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPADKW - Message Class for Kuwait

• Message number: 017

• Message text: Ticket rate for employees is 0

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPADKW017 - Ticket rate for employees is 0 ?

  The SAP error message HRPADKW017, which states "Ticket rate for employees is 0," typically occurs in the context of employee benefits or compensation management, particularly when dealing with meal vouchers, travel allowances, or similar benefits that are calculated based on a ticket rate.
  Cause:
  
  Missing Configuration: The ticket rate for the specific employee group or benefit type may not have been configured in the system.
  Incorrect Master Data: The employee's master data may not have the necessary information filled out, such as the employee group or relevant infotype.
  Inactive Rate: The ticket rate might be set to zero in the configuration or may not be active for the relevant period.
  Data Entry Error: There could be a data entry error where the ticket rate was inadvertently set to zero.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in SAP (usually in the SPRO transaction).
  Ensure that the ticket rates are defined for the relevant employee groups and benefit types.
  Verify that the rates are active for the period in question.
  
  
  
  Review Employee Master Data:
  
  Check the employee's master data (infotypes) to ensure that all necessary fields are filled out correctly.
  Look for infotypes related to compensation, benefits, or allowances that might affect the ticket rate.
  
  
  
  Update Ticket Rate:
  
  If the ticket rate is indeed set to zero, update it to the correct value in the configuration.
  Ensure that the rate is applicable for the relevant employee group and time frame.
  
  
  
  Testing:
  
  After making changes, perform a test run to ensure that the error no longer appears and that the ticket rate is being calculated correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring ticket rates and related infotypes.
  
  
  
  Related Information:
  
  Infotypes: Common infotypes related to compensation and benefits include IT0008 (Basic Pay), IT0014 (Recurring Payments/Deductions), and IT0015 (Additional Payments).
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), PA30 (for employee master data), and PA20 (for displaying employee data).
  Support: If the issue persists after checking the configuration and master data, consider reaching out to your SAP support team or consulting with an SAP HR module expert.
  
  By following these steps, you should be able to resolve the HRPADKW017 error and ensure that the ticket rates for employees are correctly configured and applied.