How To Fix HRMSS_WDA023 - Reminder not sent to &1 of &2 employees as e-mail ID not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: HRMSS_WDA - HRMSS

• Message number: 023

• Message text: Reminder not sent to &1 of &2 employees as e-mail ID not maintained

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRMSS_WDA023 - Reminder not sent to &1 of &2 employees as e-mail ID not maintained ?

  The SAP error message HRMSS_WDA023 indicates that a reminder was not sent to a specified number of employees because their email IDs are not maintained in the system. This typically occurs in the context of workflows or notifications within the SAP Human Capital Management (HCM) module, particularly when using the Web Dynpro applications for self-services.
  Cause:
  
  Missing Email Addresses: The primary cause of this error is that the email addresses for the affected employees are not maintained in their respective master data records.
  Incorrect Configuration: There may be issues with the configuration of the email notification settings in the SAP system.
  Data Synchronization Issues: If the employee data is sourced from an external system, there may be synchronization issues leading to missing email addresses.
  
  Solution:
  
  
  Maintain Email Addresses:
  
  Go to the employee master data (transaction code PA30).
  Enter the employee's personnel number and select the relevant infotype (usually Infotype 0105 for communication).
  Ensure that the email address is correctly entered and saved.
  
  
  
  Check Configuration:
  
  Review the configuration settings for email notifications in the SAP system. This may involve checking the settings in transaction codes like SPRO (SAP Reference IMG) to ensure that the email sending functionality is properly configured.
  Ensure that the SMTP settings are correctly configured in the system to allow for email sending.
  
  
  
  Data Consistency:
  
  If the employee data is integrated from another system, ensure that the integration process is functioning correctly and that email addresses are being populated as expected.
  
  
  
  Testing:
  
  After making the necessary changes, test the reminder functionality to ensure that emails are being sent correctly.
  
  
  
  Related Information:
  
  Infotype 0105 (Communication): This infotype is used to maintain communication details for employees, including email addresses.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), SPRO (Customizing), and SOST (Send Requests) to monitor email sending status.
  User Authorizations: Ensure that the user has the necessary authorizations to view and edit employee master data.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or bugs related to email notifications in your version of SAP.
  
  By addressing the missing email addresses and ensuring proper configuration, you should be able to resolve the HRMSS_WDA023 error and enable the successful sending of reminders to employees.