How To Fix HRMSS_CICO_APPR004 - Error sending rejection notification

SAP Error Message - Details

• Message type: E = Error

• Message class: HRMSS_CICO_APPR - Message Class for MSS Clock-In/Out Approval Application

• Message number: 004

• Message text: Error sending rejection notification

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRMSS_CICO_APPR004 - Error sending rejection notification ?

  The SAP error message HRMSS_CICO_APPR004 typically occurs in the context of the SAP Human Capital Management (HCM) module, particularly when dealing with the Time Management or Leave Management functionalities. This error indicates that there was an issue sending a rejection notification, often related to a workflow or notification process.
  Causes:
  
  Workflow Configuration Issues: The workflow responsible for sending notifications may not be configured correctly.
  Missing or Incorrect Email Addresses: The recipient's email address may be missing or incorrectly set up in the system.
  Authorization Issues: The user or process attempting to send the notification may not have the necessary authorizations.
  System Configuration Errors: There may be issues with the system settings related to email or notification services.
  Technical Errors: There could be underlying technical issues, such as problems with the mail server or network connectivity.
  
  Solutions:
  
  
  Check Workflow Configuration:
  
  Review the workflow settings in transaction SWDD (Workflow Builder) to ensure that the notification steps are correctly configured.
  Ensure that the workflow is active and properly linked to the relevant processes.
  
  
  
  Verify Email Addresses:
  
  Check the user master records (transaction SU01) to ensure that the email addresses are correctly maintained for the users involved.
  Ensure that the email addresses are valid and that the users have access to their email accounts.
  
  
  
  Review Authorizations:
  
  Ensure that the user or process has the necessary authorizations to send notifications. This can be checked using transaction SU53 to analyze authorization issues.
  
  
  
  Check System Settings:
  
  Verify the settings for the email server in transaction SCOT (SAPconnect) to ensure that the system is configured to send emails correctly.
  Check for any errors in the SAP application logs (transaction SLG1) that may provide more context on the issue.
  
  
  
  Test Email Functionality:
  
  Use transaction SOST to check the status of sent emails and see if there are any errors logged.
  Perform a test email send to verify that the email functionality is working as expected.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SLG1: Application Log
  
  
  
  Documentation: Review SAP documentation related to workflows and notifications in HCM for best practices and configuration guidelines.
  
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with SAP directly for further assistance.