How To Fix HRMGE00GENERAL813 - Error while printing the document

SAP Error Message - Details

• Message type: E = Error

• Message class: HRMGE00GENERAL - Message Class for Management of Global Employees

• Message number: 813

• Message text: Error while printing the document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRMGE00GENERAL813 - Error while printing the document ?

  The SAP error message HRMGE00GENERAL813, which indicates "Error while printing the document," typically arises in the context of HR (Human Resources) processes, particularly when attempting to print documents such as payslips, employment letters, or other HR-related forms.
  Causes:
  
  Printer Configuration Issues: The printer may not be correctly configured in the SAP system or may not be connected properly.
  Output Device Settings: The output device settings in SAP may not be set up correctly, leading to issues when trying to print.
  Authorization Issues: The user may not have the necessary authorizations to print the document.
  Document Format Issues: The document format (e.g., PDF, SAPscript, Smart Forms) may not be compatible or may have errors.
  Network Issues: There may be network connectivity issues preventing the document from being sent to the printer.
  SAP System Errors: There could be underlying issues within the SAP system itself, such as missing updates or patches.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Ensure that the printer is correctly configured in the SAP system (transaction SPAD).
  Verify that the printer is online and functioning properly outside of SAP.
  
  
  
  Review Output Device Settings:
  
  Go to transaction SPAD and check the settings for the output device being used.
  Ensure that the device type and other parameters are correctly set.
  
  
  
  Verify User Authorizations:
  
  Check if the user has the necessary authorizations to print documents. This can be done through transaction SU53 or by consulting with your SAP security team.
  
  
  
  Test Document Format:
  
  If using Smart Forms or SAPscript, test the form to ensure it is functioning correctly. You can do this using transaction SMARTFORMS or SE71.
  Check for any errors in the form design that might prevent it from printing.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues affecting the connection between the SAP system and the printer.
  
  
  
  Review SAP System Logs:
  
  Check the system logs (transaction SM21) for any related error messages that might provide more context on the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to HR document printing.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SMARTFORMS: Smart Forms maintenance
  SE71: SAPscript form maintenance
  SU53: Authorization check
  SM21: System log
  
  
  
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring printers and troubleshooting printing issues.
  
  
  By following these steps, you should be able to identify and resolve the HRMGE00GENERAL813 error in SAP.