How To Fix HRGB_PAE364 - Opt Out not applicable; AE Information not sent to the employee

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_PAE - HR: Messages for pension auto enrolment

• Message number: 364

• Message text: Opt Out not applicable; AE Information not sent to the employee

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_PAE364 - Opt Out not applicable; AE Information not sent to the employee ?

  The SAP error message HRGB_PAE364, which states "Opt Out not applicable; AE Information not sent to the employee," typically relates to the management of employee benefits and the communication of information regarding Automatic Enrolment (AE) in pension schemes. This error can occur in the context of payroll processing or employee benefits management within the SAP HR module.
  Cause:
  
  Opt-Out Status: The employee may have opted out of the pension scheme, but the system is configured in such a way that it does not allow for the sending of AE information to employees who have opted out.
  Configuration Issues: There may be configuration settings in the SAP system that dictate how AE information is handled for employees who have opted out.
  Data Inconsistencies: There could be inconsistencies in the employee's data, such as missing or incorrect information related to their pension scheme enrollment status.
  Legal Compliance: The system may be designed to comply with specific legal requirements that prevent sending AE information to employees who have opted out.
  
  Solution:
  
  Review Employee Status: Check the employee's status in the system to confirm whether they have indeed opted out of the pension scheme. If they have, ensure that this status is correctly reflected in the system.
  Configuration Check: Review the configuration settings related to Automatic Enrolment and opt-out processes in the SAP system. Ensure that the settings align with the organization's policies and legal requirements.
  Data Validation: Validate the employee's data to ensure that all necessary fields are correctly filled out and that there are no discrepancies that could lead to this error.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling AE information and opt-out scenarios.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide insights or patches that address the error.
  
  Related Information:
  
  Automatic Enrolment (AE): This is a legal requirement in some jurisdictions that mandates employers to automatically enroll eligible employees into a pension scheme.
  Opt-Out Process: Employees have the right to opt out of the pension scheme, and the system should be able to handle this process without generating errors.
  SAP HR Module: Familiarity with the SAP HR module and its configuration settings is essential for troubleshooting issues related to payroll and employee benefits.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the HRGB_PAE364 error effectively.