How To Fix HRGB_PAE005 - Employee Dequeue failed

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_PAE - HR: Messages for pension auto enrolment

• Message number: 005

• Message text: Employee Dequeue failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_PAE005 - Employee Dequeue failed ?

  The SAP error message HRGB_PAE005, which states "Employee Dequeue failed," typically occurs in the context of HR (Human Resources) processes, particularly when there is an issue with the locking mechanism in the SAP system. This error indicates that the system was unable to release a lock on an employee record, which can happen for several reasons.
  Causes:
  
  Concurrent Access: Another user or process may be accessing the same employee record, causing a lock that prevents the dequeue operation.
  Session Issues: If a previous session did not close properly, it might still hold a lock on the employee record.
  Database Lock: There may be a database-level lock that is preventing the dequeue operation.
  System Errors: There could be underlying system errors or inconsistencies that are causing the dequeue operation to fail.
  
  Solutions:
  
  Check for Active Sessions: Use transaction code SM12 to check for any active locks on the employee record. If you find any locks that are no longer needed, you can delete them (if you have the necessary authorizations).
  Wait and Retry: If the lock is due to another user accessing the record, you may need to wait for that user to complete their transaction and then try again.
  System Restart: In some cases, restarting the SAP application server may help clear any lingering locks.
  Check for Background Jobs: Sometimes, background jobs may hold locks on records. Check transaction SM37 for any running jobs that might be affecting the employee record.
  Consult Basis Team: If the issue persists, it may be necessary to involve your SAP Basis team to investigate any underlying system issues or to check for database locks.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (for lock entries), SM21 (for system logs), and SM37 (for job monitoring) to help diagnose and resolve the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Authorizations: Ensure that you have the necessary authorizations to perform the actions required to resolve the issue.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.