How To Fix HRGB_PAE004 - Employee Enqueue failed

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_PAE - HR: Messages for pension auto enrolment

• Message number: 004

• Message text: Employee Enqueue failed

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_PAE004 - Employee Enqueue failed ?

  The SAP error message HRGB_PAE004, which states "Employee Enqueue failed," typically occurs in the context of the SAP Human Resources (HR) module when there is an issue with locking mechanisms during employee data processing. This error indicates that the system was unable to acquire a lock on the employee record, which is necessary to ensure data integrity during updates or changes.
  Causes:
  
  Concurrent Access: Another user or process is currently accessing or modifying the same employee record, leading to a lock conflict.
  System Performance Issues: High system load or performance issues may prevent the enqueue mechanism from functioning properly.
  Database Locks: There may be database-level locks that are preventing the enqueue from being established.
  Configuration Issues: Incorrect configuration in the HR module or enqueue settings may lead to this error.
  
  Solutions:
  
  Check for Concurrent Users: Verify if another user is currently editing the same employee record. If so, wait for them to finish before trying again.
  Use Transaction SM12: Go to transaction SM12 (Display and Delete Locks) to check for existing locks on the employee record. If you find any unnecessary locks, you can delete them (ensure you have the necessary authorizations and that it is safe to do so).
  System Performance Monitoring: Monitor system performance and check for any bottlenecks that may be affecting the enqueue process. Address any performance issues as needed.
  Review Configuration: Ensure that the HR module and enqueue settings are correctly configured. Consult with your SAP Basis team if necessary.
  Retry the Operation: After addressing any potential issues, retry the operation that caused the error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error. SAP frequently releases notes that address known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SM21 (for system logs), and ST22 (for dumps) to diagnose issues further.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the operation on the employee record.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.