How To Fix HRFBN00TOOLREPORTS009 - E-Mail address of user &1 cannot be retrieved successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: HRFBN00TOOLREPORTS - Error Messages for Flexible Benefits - Tools

• Message number: 009

• Message text: E-Mail address of user &1 cannot be retrieved successfully

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRFBN00TOOLREPORTS009 - E-Mail address of user &1 cannot be retrieved successfully ?

  The SAP error message HRFBN00TOOLREPORTS009 indicates that the system is unable to retrieve the email address of a specified user (denoted by &1). This issue typically arises in the context of HR processes, particularly when trying to send notifications or reports via email.
  Causes:
  
  User Master Data Issues: The user may not have an email address maintained in their user master record.
  Authorization Issues: The user executing the report may not have the necessary authorizations to access user master data.
  Technical Issues: There could be a problem with the underlying system configuration or connectivity to the database where user data is stored.
  Inactive User: The user for whom the email is being retrieved may be inactive or locked in the system.
  
  Solutions:
  
  
  Check User Master Data:
  
  Go to transaction SU01 (User Maintenance) and enter the user ID in question.
  Verify that the email address is correctly maintained in the Address tab.
  
  
  
  Check Authorizations:
  
  Ensure that the user executing the report has the necessary authorizations to access user data. This may involve checking roles and profiles assigned to the user.
  
  
  
  Review User Status:
  
  Confirm that the user is active and not locked. This can also be checked in transaction SU01.
  
  
  
  System Configuration:
  
  If the issue persists, check for any system configuration issues or errors in the logs that might indicate a problem with the user data retrieval process.
  
  
  
  Contact Basis Team:
  
  If you suspect a technical issue, it may be necessary to involve the SAP Basis team to investigate any underlying database or connectivity issues.
  
  
  
  Testing:
  
  After making any changes, test the report again to see if the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (if you need to check multiple users)
  
  
  Authorization Objects: Check for relevant authorization objects that might restrict access to user data.
  SAP Notes: Search for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message HRFBN00TOOLREPORTS009.