How To Fix HRESS_PTARQ209 - You cannot upload the file; virus scan failed

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_PTARQ - Leave Request Applications (ESS WDA)

• Message number: 209

• Message text: You cannot upload the file; virus scan failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_PTARQ209 - You cannot upload the file; virus scan failed ?

  The SAP error message HRESS_PTARQ209 indicates that the system has detected a potential virus in the file you are trying to upload, and as a result, the upload has been blocked for security reasons. This is a protective measure to ensure that harmful files do not compromise the integrity of the SAP system.
  Cause:
  
  Virus Detection: The file you are attempting to upload has been flagged by the virus scanning software integrated with SAP. This could be due to actual malware present in the file or a false positive.
  File Type Restrictions: Certain file types may be more heavily scrutinized by the virus scanner, leading to a higher likelihood of being flagged.
  Configuration Issues: The virus scanning settings in the SAP system may be overly aggressive or misconfigured, leading to legitimate files being incorrectly flagged.
  
  Solution:
  
  
  Check the File: 
  
  Ensure that the file you are trying to upload is clean and does not contain any malware. You can use a reliable antivirus program to scan the file on your local machine.
  If possible, try to upload a different file to see if the issue persists.
  
  
  
  File Format: 
  
  If the file type is not essential, consider converting it to a different format that may not trigger the virus scan.
  
  
  
  Consult IT Security Team: 
  
  If you believe the file is safe, contact your IT security team to review the virus scan logs. They can determine if it was a false positive and may adjust the settings if necessary.
  
  
  
  SAP Configuration: 
  
  If you have the necessary permissions, check the virus scanning configuration in SAP. Ensure that it is set up correctly and that the virus scanner is functioning as intended.
  
  
  
  Upload from a Different Source: 
  
  If possible, try uploading the file from a different source or location to see if the issue is related to the specific environment.
  
  
  
  Contact SAP Support: 
  
  If the problem persists and you cannot resolve it, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates regarding virus scanning configurations.
  Documentation: Review the documentation for your specific SAP version regarding file uploads and virus scanning procedures.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the HRESS_PTARQ209 error and successfully upload your file.