How To Fix HRESS_CLMS_MSG738 - Requested value must not be zero or negative

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 738

• Message text: Requested value must not be zero or negative

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG738 - Requested value must not be zero or negative ?

  The SAP error message HRESS_CLMS_MSG738 typically occurs in the context of the SAP Human Capital Management (HCM) module, particularly when dealing with employee claims or expense reimbursements. This error indicates that a value that is expected to be positive (such as an amount for a claim or expense) has been entered as zero or a negative number, which is not allowed.
  Cause:
  
  Incorrect Input: The most common cause is that the user has entered a zero or negative value in a field that requires a positive amount. This could happen due to a data entry error.
  System Configuration: There may be configuration settings in the SAP system that enforce certain rules about the values that can be entered for claims or expenses.
  Data Migration Issues: If data has been migrated from another system, there may be inconsistencies or errors in the data that lead to invalid values being present.
  
  Solution:
  
  Check Input Values: Review the input fields where the error occurred. Ensure that all monetary values are positive and greater than zero. Correct any entries that are zero or negative.
  Validation Rules: If you are unsure about the required values, check the validation rules set up in the SAP system for the specific transaction or module you are working with.
  Consult Documentation: Refer to the SAP documentation or user manuals related to the specific module you are using to understand the expected input values.
  User Training: If this error is common among multiple users, consider providing additional training or guidance on how to correctly enter values in the system.
  System Configuration Review: If the issue persists, it may be necessary to review the system configuration with an SAP consultant or administrator to ensure that the rules and validations are set up correctly.
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to employee claims, such as PR05 (Travel Expenses), HRESS_CLAIM (Employee Claims), or others depending on your specific implementation.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context or fixes.
  Support: If you are unable to resolve the issue, consider reaching out to your internal SAP support team or SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.