How To Fix HRESS_CLMS_MSG728 - Requested amount is greater than balance amount &1

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 728

• Message text: Requested amount is greater than balance amount &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG728 - Requested amount is greater than balance amount &1 ?

  The SAP error message HRESS_CLMS_MSG728 indicates that the requested amount for a claim or expense exceeds the available balance amount. This typically occurs in the context of employee claims or expense reimbursements within the SAP system, particularly in modules related to Human Resources (HR) or Travel Management.
  Cause:
  
  Exceeding Balance: The primary cause of this error is that the amount the user is trying to claim or request is greater than the balance available for that specific claim type or expense category.
  Incorrect Configuration: There may be an issue with the configuration of the expense types or the limits set for claims.
  Data Entry Error: The user may have mistakenly entered an incorrect amount or miscalculated the total expenses.
  Balance Not Updated: The balance may not have been updated due to a delay in processing previous claims or expenses.
  
  Solution:
  
  Verify Amounts: Check the amount being requested against the available balance. Ensure that the requested amount does not exceed the balance.
  Review Configuration: If you have access, review the configuration settings for the expense types to ensure that the limits and balances are set correctly.
  Correct Data Entry: If the amount was entered incorrectly, correct it to match the allowable balance.
  Check Previous Claims: Ensure that any previous claims or expenses have been processed and that their balances are up to date.
  Consult with HR or Finance: If you are unsure about the balance or limits, consult with your HR or Finance department for clarification on the policies and available balances.
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes to view or adjust claims, such as PR05 for travel expenses or HRCLM for claims management.
  Documentation: Refer to the SAP Help Portal or your organization's internal documentation for detailed procedures on handling claims and expenses.
  User Roles: Ensure that you have the appropriate permissions to view and modify claims or expense reports in the SAP system.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  
  If the issue persists after following these steps, it may be necessary to escalate the matter to your SAP support team for further investigation.