How To Fix HRESS_CLMS_MSG721 - Requested amount &1 is greater than eligible amount &2

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 721

• Message text: Requested amount &1 is greater than eligible amount &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG721 - Requested amount &1 is greater than eligible amount &2 ?

  The SAP error message HRESS_CLMS_MSG721 indicates that the requested amount for a claim or expense is greater than the eligible amount that has been determined by the system. This typically occurs in the context of employee claims, reimbursements, or expense reports within the SAP system, particularly in modules related to Human Resources (HR) or Travel Management.
  Cause:
  
  Eligibility Rules: The system has specific eligibility rules that determine how much an employee can claim based on various factors such as policy limits, employee status, or the type of expense.
  Incorrect Input: The user may have entered an amount that exceeds the allowable limit set by the organization’s policies.
  Configuration Issues: There may be a misconfiguration in the system regarding the eligibility criteria or limits for claims.
  Changes in Policy: Recent changes in company policy regarding expense claims may not have been updated in the system.
  
  Solution:
  
  Review the Claim: Check the details of the claim to ensure that the requested amount is correct and that it aligns with the company’s policies.
  Verify Eligibility: Confirm the eligibility criteria for the specific type of claim being submitted. This may involve checking the employee’s status, the nature of the expense, and any applicable limits.
  Adjust the Amount: If the requested amount is indeed higher than the eligible amount, adjust the claim to reflect the correct amount that is allowable.
  Consult with HR or Finance: If there is confusion regarding the eligibility or limits, consult with the HR or Finance department for clarification.
  System Configuration Check: If you believe the eligibility limits are incorrect, it may require a review of the system configuration by an SAP administrator or consultant to ensure that the rules are set up correctly.
  
  Related Information:
  
  Documentation: Refer to the company’s expense policy documentation to understand the limits and eligibility criteria for claims.
  SAP Notes: Check SAP Notes or the SAP Support Portal for any known issues or updates related to this error message.
  Training: Ensure that users are trained on how to properly enter claims and understand the eligibility criteria to avoid this error in the future.
  
  By following these steps, you should be able to resolve the error and ensure that claims are processed correctly within the SAP system.