How To Fix HRESS_CLMS_MSG517 - Approved amount and number, both are zero.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 517

• Message text: Approved amount and number, both are zero.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG517 - Approved amount and number, both are zero. ?

  The SAP error message HRESS_CLMS_MSG517, which states "Approved amount and number, both are zero," typically occurs in the context of the SAP Employee Self-Service (ESS) or Manager Self-Service (MSS) modules, particularly when dealing with claims or expense reimbursements. This error indicates that the system is trying to process a claim or expense report that has not been approved or has been incorrectly configured, resulting in both the approved amount and the number of items being zero.
  Causes:
  
  No Approval Process: The claim or expense report has not gone through the approval process, leading to zero amounts being recorded.
  Incorrect Configuration: There may be issues with the configuration of the expense types or the approval workflow.
  Data Entry Errors: The user may have submitted a claim without entering any valid amounts or quantities.
  System Errors: There could be a temporary system issue or bug affecting the processing of claims.
  
  Solutions:
  
  Check Approval Status: Verify if the claim or expense report has been submitted and approved. If it is still pending, follow up with the approver.
  Review Configuration: Ensure that the configuration for the expense types and approval workflows is set up correctly in the system. This may require assistance from an SAP administrator or consultant.
  Correct Data Entry: If the claim was submitted with zero amounts, the user should correct the entries and resubmit the claim.
  Reprocess the Claim: If the claim was previously processed but resulted in this error, it may need to be reprocessed or re-entered.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PR05 (for travel expenses) or HRESS_CLAIM (for claims processing) to navigate the system effectively.
  User Roles: Ensure that the user has the appropriate roles and permissions to submit and approve claims.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may resolve the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.