How To Fix HRESS_CLMS_MSG170 - Request processed by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 170

• Message text: Request processed by another user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG170 - Request processed by another user ?

  The SAP error message HRESS_CLMS_MSG170 ("Request processed by another user") typically occurs in the context of the SAP Employee Self-Service (ESS) or Manager Self-Service (MSS) applications, particularly when multiple users are trying to access or modify the same request or data simultaneously.
  Cause:
  
  Concurrent Access: The error usually arises when one user is trying to process a request that another user is already handling. This can happen in scenarios where multiple users are trying to approve, reject, or edit the same leave request, expense report, or other similar transactions.
  Session Timeout: If a user has an open session that times out, and they try to re-access the request, they may encounter this error.
  Data Locking: SAP uses locking mechanisms to prevent data inconsistencies. If a record is locked by another user, any attempt to access or modify that record will result in this error.
  
  Solution:
  
  Wait and Retry: If the error is due to concurrent access, the best approach is to wait for a few moments and then try to process the request again. This allows the other user to complete their action.
  Check with Colleagues: If you suspect that another user is processing the same request, check with them to see if they are currently working on it.
  Session Management: Ensure that your session is active and not timed out. If it has timed out, log back into the system and try again.
  Clear Locks: If you have administrative access, you can check for any locks on the database and clear them if necessary. This can be done using transaction codes like SM12 (to view and delete locks).
  Contact Support: If the issue persists, it may be necessary to contact your SAP support team or system administrator for further assistance. They can investigate the issue in more detail and provide a resolution.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check locks), SM21 (to view system logs), and ST22 (to check dumps) for troubleshooting.
  User Training: Ensure that users are trained on how to properly handle requests to minimize the chances of concurrent processing issues.
  System Configuration: Review the system configuration to ensure that it is set up to handle concurrent requests appropriately, if applicable.
  
  By following these steps, you should be able to resolve the HRESS_CLMS_MSG170 error and continue processing your requests in SAP.