How To Fix HREIC_APPL420 - & inbox entries are not displayed in results list

SAP Error Message - Details

• Message type: E = Error

• Message class: HREIC_APPL - Message Class for EIC Application

• Message number: 420

• Message text: & inbox entries are not displayed in results list

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HREIC_APPL420 - & inbox entries are not displayed in results list ?

  The SAP error message HREIC_APPL420 typically relates to issues in the Employee Interaction Center (EIC) or related HR applications. This error can occur when there are problems with the configuration or data retrieval processes in the system. The specific message may indicate that there are no entries available for the user in the inbox or that the system is unable to fetch the relevant data.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to view the inbox entries.
  Data Availability: There may be no entries available in the inbox for the user, either due to a lack of data or because the data has been archived or deleted.
  Configuration Errors: Incorrect configuration settings in the EIC or related HR modules can lead to issues in displaying inbox entries.
  System Performance: Performance issues or system errors may prevent the proper retrieval of data.
  Filters Applied: Filters set in the inbox view may be too restrictive, leading to no results being displayed.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the appropriate roles and authorizations to access the inbox entries. This can be done by reviewing the user's role assignments in the SAP system.
  Verify Data: Check if there are any entries available in the relevant tables. You can do this by querying the database tables that store the inbox entries.
  Review Configuration: Examine the configuration settings for the Employee Interaction Center and ensure that they are set up correctly. This may involve checking the customizing settings in transaction SPRO.
  Clear Filters: If filters are applied in the inbox view, try clearing them or adjusting them to see if entries appear.
  System Performance: Monitor system performance and check for any ongoing issues that may affect data retrieval. You may need to consult with your SAP Basis team for assistance.
  Check for Notes: Look for any SAP Notes related to the error message HREIC_APPL420. SAP frequently releases notes that address known issues and provide solutions or workarounds.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as S_O5E_05000001 for authorization checks or S_PH0_48000400 for HR-related queries.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps to reproduce it and any relevant logs.
  Documentation: Review SAP documentation related to the Employee Interaction Center and HR processes to ensure that all configurations are correctly implemented.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message HREIC_APPL420 and the display of inbox entries.