How To Fix HREIC_APPL414 - Saving of SAPconnect e-mails is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: HREIC_APPL - Message Class for EIC Application

• Message number: 414

• Message text: Saving of SAPconnect e-mails is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HREIC_APPL414 - Saving of SAPconnect e-mails is not supported ?

  The SAP error message HREIC_APPL414 indicates that the system is unable to save SAPconnect emails. This error typically arises when there are issues related to the configuration of the SAPconnect settings or the email handling process within the SAP system.
  Causes:
  
  Configuration Issues: The SAPconnect settings may not be properly configured. This includes settings related to the SMTP server, email formats, or other related parameters.
  Email Format: The email being processed may not be in a format that can be saved or processed by the SAP system.
  Authorization Issues: The user or the system may not have the necessary authorizations to save emails.
  System Limitations: The SAP system may have limitations or restrictions on saving certain types of emails.
  Technical Errors: There could be underlying technical issues, such as problems with the email server or network connectivity.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the SAPconnect configuration settings in transaction SCOT. Ensure that the SMTP settings are correct and that the email formats are supported.
  Check the settings for the email address and ensure that they are correctly configured.
  
  
  
  Review Email Format:
  
  Ensure that the email being processed is in a supported format. If the email contains attachments or is in a non-standard format, it may not be saved.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to save emails. Check the roles and authorizations assigned to the user.
  
  
  
  System Logs:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue. Use transaction SLG1 to view application logs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to SAPconnect and email handling for any specific guidance or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests (to monitor sent emails)
  SLG1: Application Log
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  Community Forums: Check SAP Community forums or other online resources where similar issues may have been discussed.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.