How To Fix HREIC_APPL404 - E-mail could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: HREIC_APPL - Message Class for EIC Application

• Message number: 404

• Message text: E-mail could not be read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HREIC_APPL404 - E-mail could not be read ?

  The SAP error message HREIC_APPL404: E-mail could not be read typically occurs in the context of SAP's HR (Human Resources) module, particularly when dealing with email notifications or communications. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  
  Email Configuration Issues: The email settings in SAP may not be configured correctly. This includes SMTP settings, email server details, or user-specific email configurations.
  
  
  Email Format Issues: The email being processed may be in an unsupported format or may contain invalid characters that prevent it from being read.
  
  
  Access Rights: The user or the system may not have the necessary permissions to access the email or the email content.
  
  
  Network Issues: There may be connectivity issues between the SAP system and the email server, preventing the retrieval of emails.
  
  
  Email Client Issues: If the email is being processed through an external email client, there may be compatibility issues or misconfigurations.
  
  
  Corrupted Email: The specific email being accessed may be corrupted or malformed, leading to read errors.
  
  
  Solutions:
  
  
  Check Email Configuration:
  
  Verify the SMTP settings in the SAP system. Ensure that the email server details are correct and that the connection to the email server is functioning properly.
  Check the user-specific email settings in SAP to ensure they are correctly configured.
  
  
  
  Review Email Format:
  
  Ensure that the email being processed is in a supported format. If possible, try to access a different email to see if the issue persists.
  
  
  
  Check User Permissions:
  
  Ensure that the user has the necessary permissions to access and read emails. This may involve checking roles and authorizations in the SAP system.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP system and the email server. Ensure that there are no firewalls or network policies blocking access.
  
  
  
  Email Client Compatibility:
  
  If using an external email client, ensure that it is compatible with the SAP system and that any necessary plugins or configurations are in place.
  
  
  
  Inspect the Email:
  
  If a specific email is causing the issue, try to access it through a different email client or web interface to check for corruption or formatting issues.
  
  
  
  Related Information:
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  Logs and Traces: Review the application logs and traces in SAP to gather more information about the error. This can provide insights into what specifically is causing the read failure.
  
  
  Consult Documentation: Refer to the official SAP documentation for the HR module and email integration for additional troubleshooting steps and best practices.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the steps already taken.