How To Fix HREIC_APPL402 - Work item could not be forwarded

SAP Error Message - Details

• Message type: E = Error

• Message class: HREIC_APPL - Message Class for EIC Application

• Message number: 402

• Message text: Work item could not be forwarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HREIC_APPL402 - Work item could not be forwarded ?

  The SAP error message HREIC_APPL402 indicates that a work item could not be forwarded in the SAP system. This error typically occurs in the context of SAP Workflow, where a work item (a task or process that needs to be completed) is being routed to another user or group, but the system encounters an issue that prevents this action.
  Causes:
  
  User Authorization Issues: The user attempting to forward the work item may not have the necessary authorizations to do so.
  Incorrect Workflow Configuration: The workflow may not be configured correctly, leading to issues in routing the work item.
  Inactive or Incorrect User: The user to whom the work item is being forwarded may be inactive or not set up correctly in the system.
  Technical Issues: There may be underlying technical issues, such as database problems or system errors, that prevent the forwarding of the work item.
  Missing or Incorrect Workflow Roles: The roles assigned to users may not match the requirements for the workflow.
  
  Solutions:
  
  Check User Authorizations: Ensure that the user has the necessary authorizations to forward work items. This can be done by reviewing the user's roles and permissions in the SAP system.
  Review Workflow Configuration: Check the workflow configuration to ensure that it is set up correctly. This includes verifying the routing rules and ensuring that all necessary steps are defined.
  Verify User Status: Confirm that the user to whom the work item is being forwarded is active and correctly set up in the system. You can check this in the user management area of SAP.
  Check for Technical Issues: Look for any system logs or error messages that might indicate a technical issue. This may involve checking the application logs (transaction SLG1) or system logs (transaction SM21).
  Consult Workflow Administrator: If the issue persists, it may be necessary to consult with a workflow administrator or SAP Basis team to investigate further and resolve any underlying issues.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SWI1 (Work Item Selection) to view and manage work items, and SWI2_FREQ (Work Item Overview) to analyze work item processing.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message. You can search the SAP Support Portal for specific notes related to HREIC_APPL402.
  Documentation: Review SAP documentation related to workflow management for best practices and troubleshooting steps.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.