How To Fix HREFIGB023 - Student loan record does not exist for this employee

SAP Error Message - Details

• Message type: E = Error

• Message class: HREFIGB - Messages for Electronic-Filing

• Message number: 023

• Message text: Student loan record does not exist for this employee

What causes this issue?

Since the employee does not currently have a student loan record, it is
not possible to process a stop notice on a student loan.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HREFIGB023 - Student loan record does not exist for this employee ?

  The SAP error message HREFIGB023, which states "Student loan record does not exist for this employee," typically occurs in the context of payroll processing or employee data management within the SAP Human Capital Management (HCM) module. This error indicates that the system is unable to find a student loan record associated with the specified employee.
  Cause:
  
  Missing Data: The employee may not have a student loan record set up in the system. This could be due to the record not being created or entered incorrectly.
  Incorrect Employee ID: The employee ID being referenced may be incorrect or does not correspond to an active employee in the system.
  Data Deletion: The student loan record may have been deleted or archived, leading to the absence of the record.
  Configuration Issues: There may be issues with the configuration of the student loan processing in the SAP system.
  
  Solution:
  
  Check Employee Records: Verify that the employee in question has a student loan record set up in the system. This can be done by navigating to the employee's master data and checking the relevant infotype (usually Infotype 0077 for student loans).
  Create or Update Record: If the record does not exist, you may need to create it. If it exists but is incorrect, update the record with the correct information.
  Verify Employee ID: Ensure that the correct employee ID is being used in the transaction or report that is generating the error.
  Consult with HR/Payroll Team: If you are unsure about how to proceed, consult with your HR or payroll team to ensure that the necessary records are in place and correctly configured.
  Check Configuration: If the issue persists, it may be necessary to review the configuration settings related to student loans in the SAP system. This may require assistance from an SAP HCM consultant or system administrator.
  
  Related Information:
  
  Infotype 0077: This infotype is specifically used for managing student loan information in SAP. Ensure that it is correctly populated for the employee.
  SAP Notes: Check for any relevant SAP Notes or documentation that may address this specific error or provide additional troubleshooting steps.
  User Authorization: Ensure that you have the necessary permissions to view and edit employee records in the SAP system.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support or your internal IT department for further assistance.