How To Fix HREFIGB012 - More than one personnel number matched to National Insurance number

SAP Error Message - Details

• Message type: E = Error

• Message class: HREFIGB - Messages for Electronic-Filing

• Message number: 012

• Message text: More than one personnel number matched to National Insurance number

What causes this issue?

The National Insurance number &v1& has been matched to the employee
numbers &V2& &V3& &V4&.
It may be the case, for example, that this employee exists in your R/3
system as an active employee <ZU>and</> a pensioner. In this case, it is
essential that the XML file contains the works number.

System Response

The system cannot determine which personnel number the form is intended
for.

How to fix this error?

Inform the Inland Revenue about this problem.
Ask the Inland Revenue to fill the works number in the XML file and to
re-issue an XML form for the employee.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

<ZH>Note: </>
The works number provided must conform to the SAP personnel number
format. A personnel number contains only numbers and has a maximum
length of 8 digits. Any works number provided that does not conform to
this standard cannot be used to match with an employee record.
<ZU>Examples for valid and invalid works numbers:</>
833259 is valid
00833259 is valid
ABC00833259 is invalid (as it contains letters and is too long)
900833259 is invalid (as it contains 9 digits and is therefore too
long)

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HREFIGB012 - More than one personnel number matched to National Insurance number ?

  The SAP error message HREFIGB012 indicates that there is a conflict in the system where more than one personnel number is associated with a single National Insurance number. This can occur due to data entry errors, duplicate records, or issues with data migration.
  Cause:
  
  Duplicate Records: There may be multiple personnel records in the system that have been assigned the same National Insurance number.
  Data Entry Errors: Incorrect data entry during the creation of personnel records can lead to multiple entries for the same National Insurance number.
  Data Migration Issues: If data has been migrated from another system, it is possible that duplicates were created during the migration process.
  
  Solution:
  
  Identify Duplicates: Use SAP transaction codes such as SE16 or SE11 to query the relevant tables (e.g., PA0001 for personnel data) and identify all personnel numbers associated with the conflicting National Insurance number.
  Data Cleanup: Once duplicates are identified, determine which records are valid and which should be corrected or deleted. This may involve:
  
  Merging records if they represent the same individual.
  Correcting the National Insurance number in the incorrect records.
  Deleting any erroneous records if they are not needed.
  
  
  Update Records: After cleaning up the data, ensure that each personnel number has a unique National Insurance number.
  Prevent Future Issues: Implement validation checks during data entry to prevent duplicate National Insurance numbers from being entered in the future.
  
  Related Information:
  
  SAP Tables: Familiarize yourself with relevant SAP tables such as:
  
  PA0001: This table contains the basic personal data of employees, including National Insurance numbers.
  PA0002: This table contains additional personal data.
  
  
  Transaction Codes: Use transaction codes like SE16 (Data Browser) or SE11 (Data Dictionary) to analyze the data.
  User Roles: Ensure that users who are responsible for data entry are trained on the importance of unique identifiers and the implications of data duplication.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or a technical consultant for further investigation and resolution.