How To Fix HRBEN00IDOC032 - Provider does not support transfer of insurance plan data

SAP Error Message - Details

• Message type: E = Error

• Message class: HRBEN00IDOC - Error messages for Benefits - Data transmission (IDOC)

• Message number: 032

• Message text: Provider does not support transfer of insurance plan data

What causes this issue?

You tried to initiate a data transfer to a provider including data on
insurance plans. However, in the partner profiles for this provider
(transaction WE20) you assigned the IDoc type <ZH>&V1&</> to the
message type <ZH>BENREP</> (<ZK>Benefits: Participation report</>).
This IDoc type does not include information on insurance plans.

System Response

The system does not allow you to transfer the data with the current
selection.

How to fix this error?

You can do either of the following:

Deselect the <ZK>Insurance plans</> indicator and transfer the IDoc
with information on health plans only.
ELSE
Deselect the <ZK>Insurance plans</> indicator and transfer the IDoc
with information on health plans and/or savings plans only.
ENDIF
If the provider <ZH>does</> support the transfer of information on
insurance plans, assign the IDoc type <ZH>BENEFIT3</> to message type
<ZK>BENREP</> in IDoc Customizing (transaction WE20).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRBEN00IDOC032 - Provider does not support transfer of insurance plan data ?

  The SAP error message HRBEN00IDOC032 indicates that the provider does not support the transfer of insurance plan data. This error typically occurs during the processing of IDocs (Intermediate Documents) related to employee benefits, particularly when trying to send or receive data about insurance plans.
  Cause:
  
  Provider Configuration: The error often arises when the external provider (e.g., an insurance company) is not configured to accept the specific type of insurance plan data being sent from SAP.
  IDoc Structure: The structure of the IDoc may not match the expected format required by the provider. This could be due to missing segments or incorrect data types.
  Mapping Issues: There may be issues with the mapping of data fields between SAP and the external system, leading to unsupported data being sent.
  Version Compatibility: The version of the IDoc or the data being sent may not be compatible with what the provider can process.
  
  Solution:
  
  Check Provider Configuration: Verify the configuration settings for the external provider in SAP. Ensure that the provider is set up to accept the specific insurance plan data being sent.
  Review IDoc Structure: Use transaction WE60 to review the IDoc structure and ensure that it matches the expected format. Make any necessary adjustments to the IDoc segments.
  Mapping Validation: Check the mapping of fields between SAP and the external system. Ensure that all required fields are correctly mapped and that the data types are compatible.
  Consult Provider Documentation: Review the documentation provided by the insurance provider to understand their requirements for receiving insurance plan data. This may include specific formats, required fields, and any limitations.
  Testing: Conduct tests with sample data to ensure that the IDoc can be processed successfully. This may involve working with the provider to troubleshoot any issues that arise during testing.
  Error Logs: Check the error logs in SAP (transaction WE02 or WE05) for more detailed information about the error. This can provide insights into what specific data is causing the issue.
  
  Related Information:
  
  IDoc Types: Familiarize yourself with the specific IDoc types used for benefits data in SAP, such as HRBEN00.
  SAP Notes: Search for relevant SAP Notes that may address known issues or provide updates related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or the external provider's technical support for assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.