How To Fix HRBEN00IDOC027 - No length of service data found for plan &

SAP Error Message - Details

• Message type: E = Error

• Message class: HRBEN00IDOC - Error messages for Benefits - Data transmission (IDOC)

• Message number: 027

• Message text: No length of service data found for plan &

TRANSLATORS: Similar to message 021 (last paragraph is identical)

What causes this issue?

While generating a Benefits Retirement IDoc, an error occured for the
current person. The system failed to determine the service data for
plan &V1&. However, the scope of TPA service for this plan is set to
<ZK>Partial TPA service</> and therefore requires service data to be
sent to the TPA.

System Response

If all the necessary data cannot be determined for a person, the person
is not included in the IDoc. The processing of all other selected
persons is not affected by this error.

How to fix this error?

Correct the error by calculating service data for this person for plan
&V1&, using the <ZK>Calculation of Service</> program (transaction
HRBEN00RETSRV).
Afterwards, you can do either of the following:
Generate the entire IDoc again.
Create a separate IDoc containing all persons excluded during the
initial IDoc generation and distribute both IDocs together.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRBEN00IDOC027 - No length of service data found for plan & ?

  The SAP error message HRBEN00IDOC027 indicates that there is no length of service data found for a specific benefits plan in the system. This error typically occurs during the processing of IDocs related to employee benefits, particularly when the system is trying to retrieve or process length of service information for a specific employee or plan.
  Cause:
  
  Missing Data: The most common cause is that the length of service data for the employee or the specific benefits plan is not maintained in the system.
  Incorrect Configuration: The benefits plan may not be correctly configured to reference the length of service data.
  IDoc Structure Issues: There may be issues with the structure of the IDoc being sent, which could lead to the system not being able to find the required data.
  Employee Status: The employee may not be eligible for the benefits plan due to their employment status or other criteria.
  
  Solution:
  
  Check Employee Data: Verify that the employee's length of service data is correctly maintained in the system. This can typically be found in the employee's infotype records (e.g., IT 0000, IT 0001, IT 0002, etc.).
  Review Benefits Plan Configuration: Ensure that the benefits plan is correctly configured to reference the length of service data. This may involve checking the plan settings in the SAP Benefits Administration module.
  Validate IDoc Structure: If you are sending IDocs, ensure that the structure and data being sent are correct. You may need to consult with your technical team to validate the IDoc format.
  Employee Eligibility: Check the eligibility criteria for the benefits plan to ensure that the employee qualifies for the plan.
  Consult Documentation: Review SAP documentation or notes related to the specific error message for any additional troubleshooting steps or patches that may be required.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check employee records.
  IDoc Monitoring: Use transaction WE02 or WE05 to monitor IDocs and check for any errors or issues in the processing of IDocs.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional guidance.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP HR expert for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.