How To Fix HRBEN00FMODULES124 - Details cannot be determined for related person &/&

SAP Error Message - Details

• Message type: E = Error

• Message class: HRBEN00FMODULES - Error Messages for Benefits - Function Modules

• Message number: 124

• Message text: Details cannot be determined for related person &/&

TRANSLATORS: Similar to message 125

What causes this issue?

The system tried to evaluate information about a related person by
reading the <ZK>Family/Related Person</> infotype (0021). However, no
record could be found with subtype &V1& and object number &V2&. A
record with these keys was delimited or deleted after the related
person was assigned to the benefit plan.

System Response

The system removes the related person from the list of dependents or
beneficiaries.

How to fix this error?

If an infotype 0021 record <ZH>should</> exist with
subtype &V1& and object number &V2&, create a new record.
If it is correct that <ZH>no</> record should exist, run the
Participation Monitor for the employee in order to detect any
inconsistent enrollment of dependents and beneficiaries. Withdraw any
inconsistent dependents and beneficiaries from the relevant plans.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRBEN00FMODULES124 - Details cannot be determined for related person &/& ?

  The SAP error message HRBEN00FMODULES124 typically indicates that the system is unable to retrieve or determine details for a related person in the context of benefits administration or personnel management. This error can occur in various scenarios, such as when processing benefits enrollment, managing employee data, or during payroll processing.
  Possible Causes:
  
  Missing Data: The related person's data may be incomplete or missing in the system. This could include missing personal details, relationship information, or other relevant data.
  Incorrect Configuration: There may be configuration issues in the benefits module or related infotypes that prevent the system from correctly identifying the related person.
  Authorization Issues: The user may not have the necessary authorizations to view or process the related person's data.
  Data Consistency Issues: There may be inconsistencies in the data stored in the database, such as duplicate entries or incorrect relationships.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Data Completeness: Verify that all necessary data for the related person is entered correctly in the system. This includes checking infotypes related to personal data, relationships, and benefits.
  Review Configuration: Ensure that the configuration settings for the benefits module are correct. This may involve checking the settings for infotypes and benefit plans.
  Authorization Check: Confirm that the user has the appropriate authorizations to access the related person's data. This may require coordination with the security team.
  Data Consistency Check: Run data consistency checks to identify and resolve any inconsistencies in the database. This may involve using transaction codes like SE16 or SE11 to inspect the relevant tables.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  Debugging: If the issue persists, consider debugging the program or transaction that is generating the error to identify the root cause.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PA20 (Display HR Master Data), and others that may help in reviewing employee and related person data.
  Infotypes: Understand the relevant infotypes (e.g., 0021 for Family Member/Dependents) that store information about related persons.
  SAP Help Documentation: Refer to SAP's official documentation for detailed information on the benefits module and related error messages.
  
  If the issue continues after trying the above solutions, it may be beneficial to engage with your SAP support team or consult with SAP directly for further assistance.