How To Fix HRBEN00FEATURES021 - Data on employee's family/related person not available for feature

SAP Error Message - Details

• Message type: E = Error

• Message class: HRBEN00FEATURES - Error Messages for Benefits - Features

• Message number: 021

• Message text: Data on employee's family/related person not available for feature

What causes this issue?

There is a problem with this feature.
Before the feature is used, employee information from the infotypes is
collected and placed in a structure.
This collected information is then used by the feature to produce a
decision.
In this instance the structure was correctly filled, but the feature
was not functioning properly.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check that the feature structure is correct and complete.
Check that the feature was generated since it was last edited.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRBEN00FEATURES021 - Data on employee's family/related person not available for feature ?

  The SAP error message HRBEN00FEATURES021 typically indicates that there is missing data related to an employee's family or related person in the system. This error often arises in the context of benefits administration, where certain features or calculations require information about dependents or family members.
  Cause:
  
  Missing Data: The most common cause is that the employee's family or related person data is incomplete or not maintained in the system.
  Incorrect Configuration: There may be issues with the configuration of the benefits module or the specific feature being accessed.
  Data Entry Errors: Errors during data entry or updates can lead to missing or incorrect information.
  Authorization Issues: Sometimes, the user may not have the necessary permissions to view or access the family-related data.
  
  Solution:
  
  
  Check Employee Data: 
  
  Navigate to the employee's master data (PA30) and verify that all relevant family or related person information is correctly entered and complete.
  Ensure that the family members are properly linked to the employee record.
  
  
  
  Maintain Family Data:
  
  If family data is missing, add the necessary information using the appropriate infotypes (e.g., Infotype 0021 for Family/Related Person).
  Ensure that the data is accurate and up to date.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the benefits module to ensure that all necessary features are correctly set up.
  Consult with your SAP HR configuration team if you suspect configuration issues.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify family-related data.
  If there are authorization issues, work with your SAP security team to resolve them.
  
  
  
  Testing:
  
  After making the necessary changes, test the feature again to see if the error persists.
  
  
  
  Related Information:
  
  
  Infotypes: Familiarize yourself with relevant infotypes such as:
  
  Infotype 0021 (Family/Related Person)
  Infotype 0001 (Organizational Assignment)
  Infotype 0002 (Personal Data)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  
  
  Documentation: Review SAP documentation related to the benefits module and employee data management for best practices and troubleshooting steps.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.