How To Fix HRBEN00FEATURES020 - Family member grouping could not be obtained from the feature

SAP Error Message - Details

• Message type: E = Error

• Message class: HRBEN00FEATURES - Error Messages for Benefits - Features

• Message number: 020

• Message text: Family member grouping could not be obtained from the feature

What causes this issue?

There is a problem with this feature.
Before the feature is used, employee information from the infotypes is
collected and placed in a structure.
This collected information is then used by the feature to produce a
decision.
In this instance the structure was correctly filled, but the feature
was not functioning properly.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check that the feature structure is correct and complete.
Check that the feature was generated since it was last edited.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRBEN00FEATURES020 - Family member grouping could not be obtained from the feature ?

  The SAP error message HRBEN00FEATURES020 indicates that the system was unable to retrieve the family member grouping from the specified feature. This error typically occurs in the context of the SAP Human Resources (HR) module, particularly in benefits administration or employee data management.
  Cause:
  
  Configuration Issues: The feature that is supposed to provide the family member grouping may not be correctly configured. This could be due to missing entries or incorrect settings in the feature configuration.
  Missing Data: The employee record may not have the necessary data (e.g., family member information) that the feature requires to function properly.
  Authorization Issues: The user may not have the necessary authorizations to access the data related to family member grouping.
  Custom Development: If there are custom enhancements or modifications in the system, they might interfere with the standard functionality of the feature.
  
  Solution:
  
  
  Check Feature Configuration:
  
  Go to the feature configuration in the SAP system (transaction code PE03).
  Verify that the feature related to family member grouping is correctly set up and that all necessary entries are present.
  
  
  
  Review Employee Data:
  
  Check the employee's master data (transaction code PA30) to ensure that all required family member information is correctly entered.
  Ensure that the family member data is complete and accurate.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the relevant data. This can be checked with the help of your SAP security team.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the feature to identify where the failure occurs. This may require the assistance of a technical consultant.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific feature to see if there are any known issues or additional configuration steps required.
  
  
  
  SAP Support:
  
  If the problem cannot be resolved internally, consider reaching out to SAP support for assistance. Provide them with the error message and any relevant details about the configuration and data.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  PE03: Feature Maintenance
  PA30: Maintain HR Master Data
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on configuration.
  Documentation: Review the SAP Help Portal for information on HR benefits configuration and features.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.