How To Fix HRBEN00CEWB017 - Personnel number & could not be locked again after exiting application

SAP Error Message - Details

• Message type: E = Error

• Message class: HRBEN00CEWB - Messages for Reports in Benefits Conc. Employment

• Message number: 017

• Message text: Personnel number & could not be locked again after exiting application

What causes this issue?

Person ID number &V1& could not be locked again after you briefly
exited the Concurrent Employment Benefits Workbench - for example, to
perform Enrollment - then returned to this application.

System Response

Because the system could not lock person ID number &V1& again, it
cannot process this person in the Concurrent Employment Benefits
Workbench until you take steps to re-lock this person's ID.

How to fix this error?

To resolve the error, you must take steps to re-lock the affected
person ID. Once you have resolved this error, the system will permit
you to process this person in the Concurrent Employment Benefits
Workbench again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRBEN00CEWB017 - Personnel number & could not be locked again after exiting application ?

  The SAP error message HRBEN00CEWB017 typically indicates that a personnel number could not be locked again after exiting the application. This error is often related to issues with data locking mechanisms in SAP, particularly in the Human Resources (HR) module.
  Cause:
  
  Data Locking Issues: The personnel number may be locked by another user or process, preventing the current user from accessing or modifying the data.
  Session Timeout: If a user exits the application without properly saving or releasing the lock, the system may still consider the personnel number as locked.
  Database or System Errors: There may be underlying database issues or system errors that are causing the locking mechanism to fail.
  User Authorization: The user may not have the necessary authorizations to lock or unlock the personnel number.
  
  Solution:
  
  Check Lock Entries: Use transaction code SM12 to check for existing lock entries on the personnel number. If another user has the lock, you may need to wait until they release it or contact them to resolve the issue.
  Release Locks: If you find that the lock is stale (e.g., from a previous session that did not close properly), you can manually delete the lock entry in SM12 if you have the necessary authorizations.
  Session Management: Ensure that users are properly logging out of the application to avoid leaving locks in place. Encourage users to save their work and exit the application correctly.
  Review Authorizations: Check if the user has the appropriate authorizations to lock/unlock personnel numbers. If not, consult with your SAP security team to adjust the roles and permissions.
  System Check: If the issue persists, it may be necessary to check for any system or database errors. Consult with your SAP Basis team to investigate any underlying issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view and manage lock entries), SU53 (to check authorization issues), and SM21 (to view system logs).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to HR module locking mechanisms for a deeper understanding of how locks are managed within the system.
  
  If the problem continues after trying these solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.