How To Fix HRBASHR501 - Device type & is not compatible with Adobe Document server

SAP Error Message - Details

• Message type: E = Error

• Message class: HRBASHR - Messages HR Croatia

• Message number: 501

• Message text: Device type & is not compatible with Adobe Document server

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRBASHR501 - Device type & is not compatible with Adobe Document server ?

  The SAP error message HRBASHR501 indicates that the specified device type is not compatible with the Adobe Document Server (ADS). This error typically arises when trying to generate PDF documents from SAP using the Adobe Document Services, and it usually points to a configuration issue.
  Cause:
  
  Incompatible Device Type: The device type specified in the print settings is not supported by the Adobe Document Server. This can happen if the device type is not configured correctly or if it is an older or unsupported type.
  Missing Configuration: The Adobe Document Services may not be properly configured in the SAP system, or the device type may not be linked to the correct output format.
  Incorrect Output Device: The output device being used may not be set up to work with Adobe Document Services.
  
  Solution:
  
  
  Check Device Type:
  
  Go to transaction code SPAD (Spool Administration).
  Check the device type assigned to the output device you are using. Ensure that it is compatible with Adobe Document Services. Commonly used device types for PDF generation include PDF1 or PDF2.
  
  
  
  Configure Output Device:
  
  In transaction SPAD, select the output device you are using.
  Ensure that the device type is set to a compatible type (like PDF1).
  Check the settings under the "Access Method" and ensure that it is set to use the correct method for PDF generation.
  
  
  
  Check Adobe Document Services Configuration:
  
  Ensure that the Adobe Document Services are properly configured in your SAP system. This can be checked in transaction SICF (Internet Communication Framework) to ensure that the ADS services are active.
  Verify that the ADS is correctly connected to your SAP system and that the necessary RFC connections are established.
  
  
  
  Test PDF Generation:
  
  After making the necessary changes, try generating the PDF again to see if the issue is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to Adobe Document Services for any specific configurations or updates that may be required.
  
  
  
  Related Information:
  
  SAP Notes: Check for relevant SAP Notes that may provide additional insights or patches related to this error.
  SAP Community: Engage with the SAP Community forums for discussions and solutions shared by other users who may have encountered similar issues.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the HRBASHR501 error and successfully generate PDF documents using Adobe Document Services in SAP.