How To Fix HRBAS00CUST198 - System error: cannot generate log

SAP Error Message - Details

• Message type: E = Error

• Message class: HRBAS00CUST - HR: Customizing Checks

• Message number: 198

• Message text: System error: cannot generate log

What causes this issue?

An error occurred while the system was generating a log (BAL_LOG_CREATE
error code &V1&).

System Response

The program has been terminated.

How to fix this error?

Notify SAP of this error.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRBAS00CUST198 - System error: cannot generate log ?

  The SAP error message HRBAS00CUST198, which indicates a system error related to the inability to generate a log, can arise from various underlying issues. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to create or access logs.
  Database Issues: There may be problems with the database connection or the database itself, such as being down or having insufficient space.
  Configuration Errors: Incorrect configuration settings in the SAP system can lead to logging issues.
  System Performance: High system load or performance issues can prevent the log generation process from completing.
  Temporary System Glitches: Sometimes, temporary issues in the SAP system can cause this error.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to generate logs. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Database Health Check:
  
  Verify that the database is up and running. Check for any database errors or logs that might indicate issues.
  Ensure that there is sufficient space in the database for log generation.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to logging in the SAP system. This may involve reviewing transaction codes related to logging settings.
  
  
  
  Monitor System Performance:
  
  Use transaction ST22 (Dump Analysis) and SM21 (System Log) to check for any performance issues or dumps that might provide more context on the error.
  If the system is under heavy load, consider optimizing performance or scheduling log generation during off-peak hours.
  
  
  
  Restart Services:
  
  If the issue persists, consider restarting the relevant SAP services or the entire SAP system, as this can sometimes resolve temporary glitches.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If none of the above solutions work, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or dumps that were generated.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SU53 (Authorization Check).
  SAP Notes: Regularly check for updates and patches in the SAP Support Portal that may address known issues related to logging.
  System Monitoring: Implement regular monitoring of system performance and logs to proactively identify and resolve issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the HRBAS00CUST198 error in your SAP system.