How To Fix HRASR00_BOL_PROCESS004 - Error while generating draft work item

SAP Error Message - Details

• Message type: E = Error

• Message class: HRASR00_BOL_PROCESS - Message class for BOL based processes

• Message number: 004

• Message text: Error while generating draft work item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRASR00_BOL_PROCESS004 - Error while generating draft work item ?

  The SAP error message HRASR00_BOL_PROCESS004 typically occurs in the context of the SAP HR (Human Resources) module, particularly when dealing with the Employee Self-Service (ESS) or Manager Self-Service (MSS) functionalities. This error indicates that there was an issue while generating a draft work item, which is often related to the Business Object Layer (BOL) processing.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the employee's master data or related infotypes.
  Authorization Issues: The user may not have the necessary authorizations to create or modify work items.
  Configuration Issues: Incorrect configuration in the workflow or BOL settings can lead to this error.
  System Performance: If the system is under heavy load, it may not be able to process the request in a timely manner.
  Custom Code: If there are custom enhancements or modifications in the workflow, they may be causing the error.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Verify that all required infotypes for the employee are correctly filled out and that there are no missing or inconsistent entries.
  Use transaction codes like PA20 or PA30 to check the employee's master data.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the action that triggered the error. This can be checked using transaction SU53 or by consulting with your security team.
  
  
  
  Workflow Configuration:
  
  Review the workflow configuration in transaction SWDD (Workflow Builder) to ensure that it is set up correctly.
  Check for any recent changes in the workflow that might have introduced the error.
  
  
  
  System Performance:
  
  Monitor system performance and check for any background jobs that might be affecting the system's ability to process requests.
  If the system is under heavy load, consider scheduling the task during off-peak hours.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can set breakpoints in the relevant BOL processing classes to identify where the error occurs.
  Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20, PA30, SWDD, and SLG1 for troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review SAP documentation related to HR workflows and BOL processing for additional context and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue causing the HRASR00_BOL_PROCESS004 error.