How To Fix HR_SE_GENERIC007 - UserAccountID &1 does not exist.


SAP Error Message - Details

  • Message type: E = Error

  • Message class: HR_SE_GENERIC - Messages for generic services in ESA

  • Message number: 007

  • Message text: UserAccountID &1 does not exist.

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

  • What is the cause and solution for SAP error message HR_SE_GENERIC007 - UserAccountID &1 does not exist. ?

    The SAP error message HR_SE_GENERIC007, which states "UserAccountID &1 does not exist," typically occurs in the context of SAP HR (Human Resources) or SAP SuccessFactors when the system is unable to find a user account associated with the provided User Account ID. This can happen for various reasons, and here are some common causes, solutions, and related information:

    Causes:

    1. Incorrect User Account ID: The User Account ID provided may be incorrect or misspelled.
    2. User Not Created: The user account may not have been created in the system.
    3. User Deactivation: The user account may have been deactivated or deleted.
    4. Data Synchronization Issues: If the system is integrated with other systems (like SuccessFactors), there may be synchronization issues leading to the user account not being recognized.
    5. Authorization Issues: The user may not have the necessary authorizations to access the user account information.

    Solutions:

    1. Verify User Account ID: Double-check the User Account ID for any typos or errors. Ensure that it matches the format expected by the system.
    2. Check User Existence: Use transaction codes like SU01 (User Maintenance) to check if the user account exists in the system. If it does not exist, you may need to create it.
    3. Recreate User Account: If the user account was deleted, you may need to recreate it. Ensure that all necessary information is filled out correctly.
    4. Check User Status: If the user account exists but is inactive, you may need to reactivate it.
    5. Review Integration Settings: If the system is integrated with other platforms, check the integration settings and logs for any errors that may indicate why the user account is not being recognized.
    6. Authorization Check: Ensure that the user has the necessary authorizations to access the user account information. You may need to consult with your SAP security team.

    Related Information:

    • Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 for user maintenance, SU10 for mass user maintenance, and PFCG for role maintenance.
    • SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
    • Documentation: Review SAP documentation related to user management and HR processes to ensure compliance with best practices.
    • Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.

    By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.

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