How To Fix HDBCK004 - StatisticsServer is not running. Check the diagnosis files

SAP Error Message - Details

• Message type: E = Error

• Message class: HDBCK - HDB: System Check Messages

• Message number: 004

• Message text: StatisticsServer is not running. Check the diagnosis files

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HDBCK004 - StatisticsServer is not running. Check the diagnosis files ?

  The SAP error message HDBCK004 indicates that the Statistics Server is not running. This can occur in SAP HANA environments and may affect the performance monitoring and statistics collection for the database. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause
  
  Statistics Server Not Started: The Statistics Server may not have been started after the HANA database was started.
  Configuration Issues: There may be configuration issues in the HANA system that prevent the Statistics Server from starting.
  Resource Constraints: Insufficient system resources (CPU, memory) may prevent the Statistics Server from running.
  Service Failures: The Statistics Server may have crashed or failed due to internal errors or misconfigurations.
  Network Issues: If the Statistics Server is running on a different host, network issues may prevent it from being accessible.
  
  Solution
  
  
  Start the Statistics Server:
  
  You can start the Statistics Server using the HANA Studio or command line. Use the following command in the HANA command line interface (HDBSQL):
  HDB start StatisticsServer
  
  Alternatively, you can use the SAP HANA Studio to start the service.
  
  
  
  Check Configuration:
  
  Verify the configuration settings in the global.ini file to ensure that the Statistics Server is correctly configured.
  Check the hdbdaemon configuration to ensure that the Statistics Server is included and properly set up.
  
  
  
  Review Diagnosis Files:
  
  Check the diagnosis files located in the HANA installation directory (usually under /usr/sap/<SID>/HDB<instance_number>/trace/) for any error messages or logs that can provide more context on why the Statistics Server is not running.
  Look for files like hdbdaemon.log or hdbstats.log.
  
  
  
  Resource Monitoring:
  
  Monitor system resources to ensure that there are enough CPU and memory available for the Statistics Server to run.
  If resources are constrained, consider optimizing the workload or upgrading the hardware.
  
  
  
  Restart the HANA Database:
  
  If the Statistics Server does not start after checking the above, consider restarting the entire HANA database. This can sometimes resolve transient issues.
  
  
  
  Check for Updates:
  
  Ensure that your SAP HANA system is up to date with the latest patches and updates, as bugs in earlier versions may have been resolved in later releases.
  
  
  
  Related Information
  
  SAP Notes: Check SAP Notes related to HANA and the Statistics Server for any known issues or additional troubleshooting steps.
  Documentation: Refer to the official SAP HANA documentation for detailed information on managing and troubleshooting the Statistics Server.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the HDBCK004 error related to the Statistics Server not running.