How To Fix H2742 - Access to SAP documentation is not configured

SAP Error Message - Details

• Message type: E = Error

• Message class: H2 - KEN: Help Processor, Browser Startup, ...

• Message number: 742

• Message text: Access to SAP documentation is not configured

What causes this issue?

SAP documentation cannot be opened because the target address is not
configured for access.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Refer to SAP Note 2149786 to configure the SAP system in transaction
SR13.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message H2742 - Access to SAP documentation is not configured ?

  The SAP error message H2742, which states "Access to SAP documentation is not configured," typically indicates that the system is unable to access the SAP documentation due to configuration issues. This can occur in various scenarios, such as when trying to access help documentation or when using certain SAP transactions that require documentation access.
  Cause:
  
  Missing Configuration: The system may not be configured to access the SAP Help Portal or the relevant documentation.
  Network Issues: There may be network connectivity issues preventing access to the SAP documentation.
  Authorization Issues: The user may not have the necessary authorizations to access the documentation.
  System Settings: The settings in the SAP system for accessing online help may not be properly set up.
  
  Solution:
  To resolve the H2742 error, you can take the following steps:
  
  
  Check Configuration:
  
  Ensure that the SAP system is configured to access the SAP Help Portal. This can typically be done in the SAP GUI by navigating to the relevant configuration settings.
  You may need to check the settings in transaction SICF (Internet Communication Framework) to ensure that the service for accessing SAP documentation is activated.
  
  
  
  Network Connectivity:
  
  Verify that the system has internet access and can reach the SAP Help Portal. You can test this by trying to access the portal from a web browser on the same network.
  
  
  
  User Authorizations:
  
  Check if the user has the necessary authorizations to access the documentation. This may involve reviewing the user's roles and authorizations in the system.
  
  
  
  System Parameters:
  
  Check the system parameters related to online help. You can do this by using transaction RZ10 to review the profile parameters. Look for parameters related to help documentation access.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes that may address this specific error. Sometimes, SAP releases notes that provide fixes or additional configuration steps for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. They may provide specific guidance based on your system configuration and version.
  
  
  
  Related Information:
  
  SAP Help Portal: Familiarize yourself with the SAP Help Portal, which is the primary source for SAP documentation.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review the official SAP documentation for your specific version of SAP, as it may contain additional information on configuring access to documentation.
  
  By following these steps, you should be able to resolve the H2742 error and gain access to the necessary SAP documentation.