How To Fix H2715 - Profile parameters not maintained for platform OS/2

SAP Error Message - Details

• Message type: E = Error

• Message class: H2 - KEN: Help Processor, Browser Startup, ...

• Message number: 715

• Message text: Profile parameters not maintained for platform OS/2

What causes this issue?

Profile parameter eu/iwb/path_os2 or eu/iwb/path_os2 is not maintained
correctly for the platform.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check if the platform is supported and if necessary maintain the
missing profile parameters. If the platform is supported, start Report
RSIWR_USER_HELP_VALUES_GET.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message H2715 - Profile parameters not maintained for platform OS/2 ?

  The SAP error message H2715 indicates that the profile parameters for the operating system OS/2 are not maintained. This error typically arises when the SAP system is trying to access or utilize parameters that are not configured for the specified operating system.
  Cause:
  
  Unsupported Operating System: The OS/2 platform is not commonly used for SAP installations, and as such, the necessary profile parameters may not be set up.
  Missing Profile Parameters: The profile parameters required for the OS/2 platform may not have been defined in the instance profile.
  Incorrect Configuration: The system may be incorrectly configured to run on OS/2 when it should be on a different operating system.
  
  Solution:
  
  Check the Operating System: Verify that the SAP system is indeed intended to run on OS/2. If it is not, you may need to adjust the configuration to reflect the correct operating system.
  Maintain Profile Parameters:
  
  Access the instance profile using transaction code RZ10.
  Check the profile parameters for the instance and ensure that the necessary parameters for OS/2 are defined.
  If parameters are missing, you may need to add them based on SAP documentation or consult with your SAP Basis team.
  
  
  Consult SAP Documentation: Refer to the official SAP documentation for the specific version you are using to find the required profile parameters for OS/2.
  Update the Profile: After making changes, save the profile and restart the SAP instance to apply the changes.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuring profile parameters for OS/2.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  SAP Basis Team: If you are not familiar with profile parameters or the configuration process, it may be beneficial to consult with your SAP Basis team or a qualified SAP consultant.
  
  Conclusion:
  Resolving the H2715 error involves ensuring that the correct profile parameters are maintained for the OS/2 platform or adjusting the system configuration to align with the intended operating system. Always ensure that you have backups and follow best practices when making changes to system configurations.