How To Fix H2714 - Profile parameters not maintained for Motive (presentation) platform

SAP Error Message - Details

• Message type: E = Error

• Message class: H2 - KEN: Help Processor, Browser Startup, ...

• Message number: 714

• Message text: Profile parameters not maintained for Motive (presentation) platform

What causes this issue?

Profile parameter eu/iwb/server_unix or eu/iwb/path_unix is not
maintained correctly for the platform.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check if the platform is supported and if necessary maintain the
missing profile parameters. If the platform is supported, start Report
RSIWR_USER_HELP_VALUES_GET.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message H2714 - Profile parameters not maintained for Motive (presentation) platform ?

  The SAP error message H2714 indicates that the profile parameters for the Motive (presentation) platform are not maintained. This typically occurs in the context of SAP systems that utilize the Motive platform for certain functionalities, such as mobile applications or specific user interfaces.
  Cause:
  The error arises when the necessary profile parameters for the Motive platform are not set in the SAP system. This can happen due to:
  
  Missing Configuration: The required parameters for the Motive platform have not been configured in the system profile.
  Incorrect Profile: The profile being used does not include the necessary parameters for the Motive platform.
  System Upgrade or Migration: After an upgrade or migration, certain parameters may not have been carried over or set correctly.
  
  Solution:
  To resolve the H2714 error, you can follow these steps:
  
  
  Check Profile Parameters:
  
  Go to transaction RZ10 (Profile Maintenance).
  Check the instance profile and the default profile for the parameters related to the Motive platform.
  Look for parameters such as motive/parameter_name (replace with actual parameter names relevant to your setup).
  
  
  
  Maintain Missing Parameters:
  
  If the parameters are missing, you will need to add them. Consult the SAP documentation or your system administrator for the correct parameters and their values.
  After adding the parameters, save the changes.
  
  
  
  Restart the Instance:
  
  After making changes to the profile parameters, restart the SAP instance for the changes to take effect.
  
  
  
  Check Documentation:
  
  Refer to the official SAP documentation or notes related to the Motive platform for any specific parameters that need to be set.
  
  
  
  Consult SAP Support:
  
  If you are unsure about the parameters or if the issue persists after making changes, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional context or solutions for this error.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that could provide more insight into the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to resolve the H2714 error and ensure that the Motive platform is properly configured in your SAP system.