How To Fix H2219 - HTML help could not be started

SAP Error Message - Details

• Message type: E = Error

• Message class: H2 - KEN: Help Processor, Browser Startup, ...

• Message number: 219

• Message text: HTML help could not be started

What causes this issue?

Information about a
content object and/or
structure object or a
folder
is not sufficient for selected help type &V1&.
To use help type HTMLHelpFile' (5) information about a structure object
or folder (for glossara) is absolutely necessary.
To use help types "Dynamic Help" (1), "PlainHtmlHttp" (2), or
"PlainHtmlFile" (3) at least one of the three objects named before must
be specified.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact the application to whom the interface belongs from which the
help link was called.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message H2219 - HTML help could not be started ?

  The SAP error message H2219, which states "HTML help could not be started," typically occurs when the SAP GUI is unable to launch the HTML Help system. This can be due to several reasons, including configuration issues, missing files, or problems with the local system settings.
  Causes:
  
  Missing or Corrupted Files: The HTML Help files required by SAP may be missing or corrupted.
  Incorrect Configuration: The SAP GUI may not be properly configured to access the HTML Help system.
  Browser Issues: The default web browser settings on your system may not be compatible with the HTML Help system.
  User Permissions: Insufficient permissions to access the necessary files or directories.
  Firewall/Antivirus Settings: Security software may be blocking the HTML Help from launching.
  
  Solutions:
  
  Check Installation: Ensure that the SAP GUI is properly installed. Reinstalling or repairing the installation may resolve missing or corrupted files.
  Update SAP GUI: Make sure you are using the latest version of the SAP GUI, as updates may fix bugs related to HTML Help.
  Configure HTML Help:
  
  Open the SAP GUI options.
  Navigate to the "HTML Help" settings and ensure that the path to the HTML Help files is correctly set.
  
  
  Check Default Browser: Ensure that your default web browser is set correctly and is compatible with the HTML Help system. Sometimes, switching to a different browser can help.
  Permissions: Verify that you have the necessary permissions to access the SAP GUI and its associated files.
  Firewall/Antivirus: Temporarily disable your firewall or antivirus software to see if it is causing the issue. If it is, you may need to add exceptions for the SAP GUI.
  Check System Environment: Ensure that your operating system is up to date and that there are no compatibility issues with the SAP GUI.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to the H2219 error. SAP frequently releases notes that address known issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they found effective.
  Documentation: Refer to the official SAP documentation for troubleshooting steps related to the SAP GUI and HTML Help.
  
  If the problem persists after trying these solutions, consider reaching out to your IT support team or SAP support for further assistance.