How To Fix GTCN_MESSAGE358 - Export invoices have been removed from refund list

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 358

• Message text: Export invoices have been removed from refund list

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE358 - Export invoices have been removed from refund list ?

  The SAP error message GTCN_MESSAGE358, which states "Export invoices have been removed from refund list," typically occurs in the context of the Global Trade Services (GTS) module when dealing with export invoices and refund processing. This message indicates that certain export invoices have been excluded from the refund list, which can happen for various reasons.
  Causes:
  
  Invoice Status: The export invoices may not meet the criteria for refunds due to their current status (e.g., they may already be processed, canceled, or not eligible for refunds).
  Configuration Issues: There may be configuration settings in GTS that determine which invoices are eligible for refunds. If these settings are not correctly configured, invoices may be excluded.
  Data Inconsistencies: There could be inconsistencies or missing data in the invoice records that prevent them from being included in the refund list.
  Business Rules: Specific business rules or conditions defined in the system may dictate that certain invoices are not eligible for refunds.
  
  Solutions:
  
  Check Invoice Status: Review the status of the export invoices in question. Ensure that they are eligible for refunds and have not been processed or canceled.
  Review Configuration: Check the GTS configuration settings related to refund processing. Ensure that the criteria for including invoices in the refund list are correctly set up.
  Data Validation: Validate the data associated with the export invoices. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Consult Business Rules: Review any business rules that may apply to the refund process. Ensure that the invoices in question meet all necessary conditions for inclusion in the refund list.
  Logs and Documentation: Check system logs for any additional error messages or warnings that may provide more context about why the invoices were removed. Consult SAP documentation or support for further insights.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide guidance on refund processing in GTS.
  GTS Documentation: Review the official SAP GTS documentation for detailed information on refund processing and invoice management.
  Support Forums: Consider checking SAP community forums or support channels for similar issues reported by other users and their solutions.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or a consultant who specializes in GTS for further assistance.