How To Fix GTCN_MESSAGE360 - Refund list is locked by &1

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 360

• Message text: Refund list is locked by &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE360 - Refund list is locked by &1 ?

  The SAP error message GTCN_MESSAGE360 with the description "Refund list is locked by &1" typically indicates that a refund list you are trying to access or modify is currently locked by another user or process. This can happen in various scenarios, such as when another user is processing the same refund list or if a previous transaction did not complete properly, leaving the list in a locked state.
  Causes:
  
  Concurrent Access: Another user is currently working on the same refund list.
  Incomplete Transactions: A previous transaction that involved the refund list did not complete successfully, leaving it in a locked state.
  System Errors: Technical issues or system errors may have caused the lock.
  User Session: A user session may have been left open, causing the lock to persist.
  
  Solutions:
  
  Wait and Retry: If another user is working on the refund list, wait for them to complete their task and then try again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user is holding the lock and, if necessary, you can delete the lock entry (if you have the appropriate permissions).
  Transaction Completion: Ensure that any previous transactions involving the refund list have been completed. If a transaction is stuck, you may need to resolve that issue first.
  Contact the User: If you identify the user who has the lock, you can contact them to see if they can release it.
  System Administrator: If you are unable to resolve the issue, contact your SAP system administrator for assistance. They may have additional tools or permissions to unlock the list or investigate further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view and manage lock entries) and SM21 (to check system logs for errors).
  User Permissions: Ensure that you have the necessary permissions to view and manage locks in the system.
  Documentation: Refer to SAP documentation or support notes for more detailed troubleshooting steps related to locking issues.
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the issue.