How To Fix GTCN_MESSAGE291 - Verification document in the NEW status can not be processed

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 291

• Message text: Verification document in the NEW status can not be processed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE291 - Verification document in the NEW status can not be processed ?

  The SAP error message GTCN_MESSAGE291 indicates that a verification document is in the "NEW" status and cannot be processed. This typically occurs in the context of SAP's Global Trade Services (GTS) or related modules where verification documents are used for compliance checks, customs, or trade processes.
  Cause:
  
  Document Status: The primary cause of this error is that the verification document is still in the "NEW" status. This means it has not yet been processed or approved, and therefore, the system does not allow further actions on it.
  Incomplete Data: The document may lack necessary information or data that is required for processing.
  Authorization Issues: The user may not have the necessary permissions to process documents in the specified status.
  System Configuration: There may be configuration settings in the GTS or related modules that restrict processing of documents in certain statuses.
  
  Solution:
  
  
  Change Document Status: 
  
  Review the verification document and ensure that it is completed and meets all necessary criteria. 
  If applicable, change the status of the document from "NEW" to a status that allows processing (e.g., "IN PROCESS" or "APPROVED").
  
  
  
  Complete Required Information: 
  
  Check if all required fields and data are filled out in the verification document. Complete any missing information and save the document.
  
  
  
  Check User Permissions: 
  
  Ensure that the user attempting to process the document has the necessary authorizations. If not, contact your SAP security administrator to grant the required permissions.
  
  
  
  Consult Configuration Settings: 
  
  If the issue persists, consult with your SAP GTS configuration team to review any settings that may be preventing the processing of documents in the "NEW" status.
  
  
  
  Review Documentation: 
  
  Refer to SAP documentation or help resources for specific guidelines on handling verification documents in your version of SAP.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP GTS that may help in managing verification documents (e.g., /GTS/VERIF for verification documents).
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.