How To Fix GP697 - An error occurred when trying to delete the document headers

SAP Error Message - Details

• Message type: E = Error

• Message class: GP - FI-SL and CO planning

• Message number: 697

• Message text: An error occurred when trying to delete the document headers

What causes this issue?

An unexpected error occurred.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Inform the SAP hotline.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message GP697 - An error occurred when trying to delete the document headers ?

  The SAP error message GP697, which states "An error occurred when trying to delete the document headers," typically occurs in the context of document management or when attempting to delete certain records in SAP. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Document Locking: The document you are trying to delete may be locked by another user or process. This can prevent deletion.
  Authorization Issues: The user may not have the necessary permissions to delete the document headers.
  Data Integrity Constraints: There may be dependencies or relationships with other documents or records that prevent deletion.
  System Errors: There could be a temporary system error or inconsistency in the database.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard deletion process.
  
  Solutions:
  
  
  Check Document Locking:
  
  Use transaction code SM12 to check for any locks on the document. If another user has locked it, you may need to wait or contact that user to release the lock.
  
  
  
  Verify Authorizations:
  
  Ensure that the user has the necessary authorizations to delete the document headers. You can check this using transaction code SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Check Dependencies:
  
  Investigate if there are any related documents or records that are preventing the deletion. You may need to delete or modify those related records first.
  
  
  
  System Check:
  
  Perform a system check to see if there are any ongoing issues. You can check the system logs using transaction code SM21 for any relevant error messages.
  
  
  
  Custom Code Review:
  
  If there are custom developments, review the code to ensure that it is not causing the issue. You may need to involve a developer to debug the process.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE80 (Object Navigator), and SE37 (Function Module) for deeper investigation.
  Documentation: Review SAP documentation related to document management and deletion processes for additional insights.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the GP697 error and implement a suitable solution.