How To Fix GLO_CH_QR_LO_MM004 - Payments with ISR number/QR-IBAN supported only for currency CHF or EUR

SAP Error Message - Details

• Message type: E = Error

• Message class: GLO_CH_QR_LO_MM - QR Bill - Messages

• Message number: 004

• Message text: Payments with ISR number/QR-IBAN supported only for currency CHF or EUR

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GLO_CH_QR_LO_MM004 - Payments with ISR number/QR-IBAN supported only for currency CHF or EUR ?

  The SAP error message GLO_CH_QR_LO_MM004 indicates that payments with ISR (Inpayment Slip Reference) numbers or QR-IBAN (QR Code IBAN) are only supported for specific currencies, namely CHF (Swiss Franc) or EUR (Euro). This error typically arises when attempting to process a payment in a currency that is not supported by the ISR or QR-IBAN functionality.
  Cause:
  
  Unsupported Currency: The primary cause of this error is that the payment being processed is in a currency other than CHF or EUR.
  Configuration Issues: There may be configuration settings in the SAP system that restrict the use of ISR or QR-IBAN to only certain currencies.
  Incorrect Payment Method: The payment method being used may not be compatible with the currency of the transaction.
  
  Solution:
  
  Check Currency: Ensure that the payment you are trying to process is in CHF or EUR. If it is in a different currency, you will need to convert it to one of the supported currencies.
  Change Payment Method: If the payment method is not compatible with the currency, consider using a different payment method that supports the currency you are working with.
  Configuration Review: Review the configuration settings in the SAP system related to payment processing. Ensure that the ISR and QR-IBAN settings are correctly configured to allow for the intended currencies.
  Consult Documentation: Refer to SAP documentation or consult with your SAP support team to understand the specific configurations and limitations regarding ISR and QR-IBAN payments.
  
  Related Information:
  
  ISR and QR-IBAN: These are payment methods commonly used in Switzerland for processing payments. They are designed to facilitate easy and efficient payment processing, especially for invoices.
  SAP Configuration: The configuration for payment methods, currencies, and related settings can typically be found in the SAP Financial Accounting (FI) module.
  Error Handling: If you encounter this error frequently, consider implementing error handling procedures or user training to ensure that users are aware of the currency limitations when processing payments.
  
  If the issue persists after checking the above points, it may be beneficial to reach out to your SAP support team for further assistance.