How To Fix GLO_CH_QR_LO004 - & Offset of Customer Number is too large

SAP Error Message - Details

• Message type: E = Error

• Message class: GLO_CH_QR_LO - Swiss Message Class

• Message number: 004

• Message text: & Offset of Customer Number is too large

Diagnosis:
The content of 'Offset of Cust. No.' must be less or equal the content
of 'Offset of Doc.No.' minus the content of 'Customer No. Length'.
Procedure:
Set the value in 'Offset of Customer Number' less or equal to the
difference of the values in 'Offset of Document Number' and 'Customer
Number Length'.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message GLO_CH_QR_LO004 - & Offset of Customer Number is too large ?

  The SAP error message GLO_CH_QR_LO004 typically indicates an issue related to the handling of customer numbers in the system, specifically that the offset of the customer number is too large. This error can occur in various contexts, such as during data processing, integration, or when executing specific transactions.
  Cause:
  
  Data Overflow: The error often arises when the customer number exceeds the defined limits in the system. This can happen if the customer number is being generated or processed incorrectly, leading to an overflow.
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the expected formats or lengths for customer numbers.
  Integration Problems: If there are integrations with external systems (like CRM or third-party applications), the data being sent or received may not conform to the expected formats, leading to this error.
  Custom Code: If there are custom developments or enhancements in the SAP system, they might not handle customer numbers correctly, leading to this error.
  
  Solution:
  
  Check Customer Number Configuration: Review the configuration settings for customer numbers in the SAP system. Ensure that the length and format are correctly defined and that they match the expected values.
  Data Validation: Validate the customer numbers being processed. Ensure that they are within the acceptable range and format. If necessary, clean up the data to remove any invalid entries.
  Review Custom Code: If there are any custom programs or enhancements, review the code to ensure that it correctly handles customer numbers and does not exceed the defined limits.
  Integration Checks: If the error occurs during data transfer from an external system, check the data mapping and transformation rules to ensure that customer numbers are being handled correctly.
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that no new issues have been introduced.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on customer number handling and error messages.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in diagnosing and resolving the issue, such as SE80 (Object Navigator) for checking custom code or SE11 (Data Dictionary) for reviewing table structures.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a professional with expertise in SAP configuration and development.