How To Fix GI738 - Information exists

SAP Error Message - Details

• Message type: E = Error

• Message class: GI - FI-SL update

• Message number: 738

• Message text: Information exists

What causes this issue?

The system processed all the documents, but messages have occurred for
several documents.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Analyze the affected documents using the long text of the related
message.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message GI738 - Information exists ?

  The SAP error message GI738 ("Information exists") typically occurs in the context of inventory management or goods movement processes. This message indicates that there is existing information related to the transaction you are trying to perform, which may prevent the action from being completed.
  Cause:
  
  
  Existing Data: The error usually arises when there is already existing data in the system that conflicts with the new transaction you are trying to execute. This could be due to:
  
  Previous goods movements that have not been fully processed.
  Incomplete or incorrect entries in the inventory records.
  Existing stock or inventory records that need to be addressed before proceeding.
  
  
  
  Document Status: The document you are trying to process may be in a status that does not allow further changes or movements.
  
  
  Configuration Issues: There may be configuration settings in the system that are preventing the transaction from being completed.
  
  
  Solution:
  
  
  Check Existing Documents: Review the existing documents related to the transaction. You can do this by:
  
  Using transaction codes like MB03 (Display Material Document) to check for any related documents.
  Checking the stock overview (MMBE) to see if there are any discrepancies.
  
  
  
  Clear Conflicts: If there are conflicting entries, you may need to clear them before proceeding. This could involve:
  
  Completing or reversing previous transactions.
  Correcting any errors in the inventory records.
  
  
  
  Review Document Status: Ensure that the document you are trying to process is in a status that allows for further changes. If it is blocked or in a completed state, you may need to take appropriate actions to unlock or reverse it.
  
  
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review the settings related to inventory management and goods movements. There may be specific configurations that need to be adjusted.
  
  
  SAP Notes and Support: If you are unable to resolve the issue, check for any relevant SAP Notes that may address this specific error. You can search the SAP Support Portal for updates or patches that may resolve the issue.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  MB1A (Goods Withdrawal)
  MB1B (Transfer Posting)
  MB1C (Other Goods Receipts)
  MIGO (Goods Movement)
  
  
  
  Documentation: Review SAP documentation or user manuals related to inventory management and goods movements for additional context and troubleshooting steps.
  
  
  User Roles and Permissions: Ensure that you have the necessary permissions to perform the transaction, as restrictions may also lead to error messages.
  
  
  If the problem continues after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.