How To Fix FZ795 - The SEPA mandates specified in the documents are not the same

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 795

• Message text: The SEPA mandates specified in the documents are not the same

What causes this issue?

You have grouped line items for a payment and selected a payment method
that requires a <DS:DE.XSEPA>SEPA Mandate</>. At the same time,
references to SEPA mandates have been entered in several of the line
items that are to be used when the direct debit is executed. However,
these mandates are not the same.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you are using a SEPA payment method, you can only group line items
for a payment that either specify no mandate or the same mandate.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FZ795 - The SEPA mandates specified in the documents are not the same ?

  The SAP error message FZ795, which states "The SEPA mandates specified in the documents are not the same," typically occurs in the context of processing SEPA (Single Euro Payments Area) transactions. This error indicates that there is a mismatch in the SEPA mandates associated with the payment documents being processed. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Different Mandate IDs: The payment documents may reference different SEPA mandate IDs. Each mandate is unique and must match for the payment to be processed.
  Inconsistent Mandate Status: The mandates may have different statuses (e.g., one may be active while another is inactive).
  Multiple Mandates: If multiple mandates are being used for the same debtor, they must be consistent in terms of their details.
  Data Entry Errors: There may be errors in the data entry of the mandate information in the payment documents.
  
  Solution:
  
  Check Mandate Details: Review the SEPA mandates associated with the payment documents. Ensure that they are the same and that the mandate IDs match.
  Update Mandate Information: If there are discrepancies, update the payment documents to reference the correct and consistent mandate.
  Verify Mandate Status: Ensure that the mandates are active and valid. If a mandate is inactive or expired, it may need to be renewed or replaced.
  Consult Documentation: Refer to the SAP documentation or guidelines for handling SEPA mandates to ensure compliance with the required formats and standards.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with a technical expert who can assist in troubleshooting the issue further.
  
  Related Information:
  
  SEPA Mandate: A SEPA mandate is an authorization given by a debtor to a creditor to collect payments from the debtor's bank account. It is essential for processing direct debits in the SEPA zone.
  SAP Configuration: Ensure that your SAP system is correctly configured for SEPA payments, including the setup of mandate management.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing SEPA mandates, such as FBZP for payment program configuration and F110 for automatic payment transactions.
  Testing: After making changes, conduct tests to ensure that the payment processing works as expected without triggering the error.
  
  By addressing the underlying causes and ensuring consistency in the SEPA mandates, you should be able to resolve the FZ795 error and proceed with your payment processing.